Arjay Enriquez

Detail-oriented professional with over 7 years of experience in back office operations, quality control, and machine operation within a fast-paced manufacturing environment. Strong track record of accuracy, process discipline, meeting strict production targets, and reliability across multiple functions.

Back Office Staff | Quality Control | Machine Operator at Essilor Philippine Optical Distributor Inc. (2018-05 – 2026-05)

• Handled back office administrative work including data entry, encoding, filing, and records processing across daily operations for nearly 8 years
• Verified and confirmed the accuracy of all lenses and frames received from the head office before processing
• Coordinated with messengers to ensure timely dispatch and early departure for deliveries
• Stayed updated on ongoing company promos and eligible participants to ensure accurate processing of related orders
• Accurately encoded outgoing lens shipments against corresponding customer orders to prevent discrepancies, and kept organized backup copies of records for easy retrieval
• Performed quality assurance checks to catch defective lenses before release, helping minimize customer complaints
• Handled and resolved customer complaints professionally, identifying root causes and coordinating appropriate solutions
• Operated and monitored production machinery, ensuring consistent output and adherence to quality and safety guidelines
• Met strict production targets on "express jobs," completing a required 30 jobs per hour per machine within a 1-hour turnaround
• Followed standard operating procedures (SOPs) consistently across back office, QC, and production tasks
• Adapted across three different functions (back office, quality control, machine operation) within the same company, demonstrating flexibility and reliability

Bachelor of Science in Hotel and Restaurant Management