Arlene Clemente

Scheduling Coordinator Lead with 7+ years of experience in healthcare operations, specializing in high-volume U.S. home health scheduling and EMR coordination. Promoted to a leadership role for consistently delivering accuracy, efficiency, and strong team support in fast-paced environments. Proven ability to lead scheduling teams, resolve complex coordination issues, and optimize workflows using Kinnser EMR.

MBA graduate with a strategic, data-driven approach to improving operations, team performance, and patient care delivery.

Scheduling Coordinator Lead at LKN Strategies Inc. (2026-02 – Present)

• Lead daily scheduling operations for multiple U.S.-based home health agencies, ensuring optimal clinician utilization and full patient coverage
• Supervise and support a team of schedulers, maintaining accuracy, productivity, and adherence to scheduling protocols
• Manage escalations, complex scheduling conflicts, and last-minute changes while ensuring continuity of patient care
• Oversee coordination of OASIS, admissions, discharges, and therapy visits, ensuring compliance with care timelines and documentation standards
• Monitor scheduling gaps, staff performance, and workflow efficiency; implement process improvements to enhance turnaround time
• Facilitate training and onboarding of new schedulers, including EMR (Kinnser) navigation, scheduling workflows, and call handling best practices

Patient Intake/Scheduler at LKN Strategies Inc. (2023-11 – 2026-01)

• Coordinated high-volume scheduling of nurses and therapists using Kinnser EMR for U.S. home health patients
• Handled inbound and outbound calls to confirm appointments, resolve issues, and ensure patient readiness
• Managed scheduling for admissions, discharges, and therapy visits while maintaining accuracy and timeliness
• Resolved scheduling conflicts and adjusted clinician assignments to prevent care delays
• Maintained accurate patient records and ensured data integrity within EMR systems

Clinic Supervisor at Holistic International Comprehensive Care (2021-07 – 2023-08)

• Supervised daily clinic operations, including staff coordination, scheduling, and patient flow management
• Managed VIP and international patient schedules, ensuring personalized and efficient service delivery
• Maintained patient records, appointment systems, and handled patient concerns professionally
• Trained and guided clinic staff on operational procedures and patient coordination
• Supported business growth through improved patient experience and operational efficiency

Holistic Nutritionist at Holistic Integrative Care Center (2017-01 – 2021-07)

• Provided personalized nutritional counseling and developed tailored meal plans for patients
• Conducted health and wellness workshops to promote holistic lifestyle practices
• Supported patient care through education on nutrition, wellness, and preventive health

Masters in Business Administration in Business Administration – University of the East (2026-02)

Bachelor of Science in Hospitality Management – Baliuag University (2014)