Arlene Paule

Administrative Supervisor with 13+ years of experience supporting Sales, Service, Projects, Purchasing, clinic operations, and general administration for government and private-sector clients. Experienced in cross-functional coordination, CRM and ERP management, sales and invoicing processes, purchasing support, inventory and logistics, KPI reporting, contract documentation, and customer coordination. Proficient in HubSpot CRM, Microsoft Navision, Microsoft Office, Trello, StoreHub, Loyverse, and HRIS systems.

Administrative Supervisor - BULLSEYE SOLUTIONS, INC. - Pasig City, Philippines

(2013-02)

• Supervise administrative activities supporting Sales, Service, Projects, Purchasing, and clinic operations; assign tasks, coordinate schedules, and monitor work quality and deadlines.
• Manage HubSpot CRM Sales Deals and Service Tickets, maintain sales and service records, and prepare reports and dashboards used for quarterly KPI evaluation and management decisions, including merit incentive assessments for service engineers.
• Use Trello to monitor tasks, project status, deadlines, and credit and collection updates.
• Process sales orders and coordinate delivery schedules with Sales, Logistics, customers, suppliers, and other stakeholders.
• Review and process NOA, NTP, PO, JO, contracts, and Service Maintenance Agreements, verifying order details against internal costings.
• Prepare service maintenance agreements, spare-part proposals, Service Update Sheets, and related documentation.
• Coordinate purchasing activities and assume purchasing responsibilities when needed, including supplier coordination, purchase processing, order monitoring, and inventory tracking.
• Prepare invoices for JV clinics, manage sales transactions through StoreHub and Loyverse, and coordinate procurement and preparation of medical and office supplies for four clinics.
• Conduct inventory checks, monitor spare-part orders and arrival dates, and reconcile service engineers' liquidation reports.
• Coordinate medical-equipment deliveries from Manila to provincial locations and arrange related equipment, land, and marine insurance requirements.
• Maintain organized records for sales, service, projects, inventory, personnel, contracts, proposals, and government procurement documents.
• Coordinate with sales personnel, service engineers, doctors, radiologists, radiologic technologists, dealers, customers, suppliers, and clinic stakeholders to resolve operational concerns.
• Serve as HRIS approver for attendance, leave, offset, and overtime submissions and support payroll-related record accuracy.
• Monitor and reconcile petty cash and credit-card transactions; arrange business travel, company events, team-building activities, and quarterly business reviews.
• Contributed to sustained year-over-year sales growth by supporting sales administration, order processing, customer coordination, and project execution across government and private-sector accounts.
• Supported the company's continued expansion and achievement of increasingly higher annual sales goals through efficient administrative and cross-functional coordination.
• Provide management with structured KPI reports and dashboards that support quarterly performance reviews and merit-incentive decisions for service engineers.

Marketing Clerk / Receptionist - GEOSCIENCE TESTING LABORATORY L.L.C. - Abu Dhabi, United Arab Emirates

(2008-11 - 2012-09)

• Prepared offer letters and quotations; maintained marketing databases, client records, and documentation.
• Conducted client follow-ups, market research, target monitoring, and sales-forecast support.
• Encoded construction materials, water, and microbiology testing reports and released results to clients accurately and on time.
• Supported the Sales and Marketing Manager with administrative tasks and employee timekeeping.
• Managed front-desk operations, calls, visitors, mail, facsimiles, and internal/external records.

On-the-Job Training, Pension Department - SOCIAL SECURITY SYSTEM (SSS) - Quezon City, Philippines

(2004 - 2005)

Bachelor of Science - Commerce, Major in Management - Technological Institute of the Philippines (2001-06 - 2005-04)