Arlyn Leces

Detail-oriented and customer-focused professional with experience in service desk operations, data entry, financial investment and insurance support, and IT technical troubleshooting. Skilled in resolving technical issues, maintaining accurate records, managing client data, and delivering excellent customer service. Proficient in Microsoft Office, ticketing systems, data management, and technical support.

Service Desk - DXC Technology

(2024-09 - 2026-08)

Microsoft / London Market Insurance

• Troubleshot Microsoft technologies including Windows, Microsoft 365, Outlook, Teams, and OneDrive.
• Managed and resolved incidents and service requests while meeting SLA targets.
• Maintained accurate ticket documentation and resolution records.
• Supported user account administration, password resets, and access management using Active Directory and Microsoft Entra ID (Azure AD).
• Escalated complex technical and application-related issues to specialist support teams.
• Delivered high-quality customer service to underwriters, brokers, claims handlers, and business stakeholders.
• Contributed to process improvements, knowledge-sharing initiatives, and service desk performance objectives.

Subject Matter Researcher - Straive

(2024-05 - 2024-08)

• Research and validate information related to endowment funds, investment portfolios, fund managers, and institutional financial activities.
• Analyze financial reports, disclosures, and official filings to ensure accurate data extraction and entry.
• Evaluate investment structures, funding sources, asset allocations, and donor-restricted endowments.

Research Analyst - Element Inc.

(2022-11 - 2024-01)

• Support the Research teams with multi-modal presentation data collections on-time according to provided specifications.
• Coordinated testing and validation, ensuring compliance with industry standards.
• Meet project and product requirement to accumulating data performance tests and quality assurance.

Bachelor of Science - Tourism Management - Polytechnic University of the Philippines - Manila (2019 - 2023)

Accountancy, Business and Management (ABM) - Our Lady of Fatima University - Antipolo (2017 - 2019)

Junior High School - Mambugan National High School (2013 - 2017)