Arnold Repuyan

Results-driven Senior Project Manager and Program Manager with 15+ years of experience steering complex, large-scale enterprise technology transformations across multi-country environments. BS Electronics and Communications Engineering (BS ECE) graduate with deep technical acumen and a proven track record delivering multi-million dollar, multi-vendor programs across the complete lifecycle - from business case development, solution design and PMO governance to systems integration, SIT/UAT, cutover, deployment, hypercare and operational handover.

Enterprise Project Manager (Pursuit Lead - Industry Solution Delivery) - TATA CONSULTANCY SERVICES (TCS)

(2025-07 - 2026-07)

Governed end-to-end deal shaping and technical scope boundaries for multi-million dollar enterprise pursuits, authoring SOWs, RFPs/RFI and delivery baselines. Managed contract execution, Master Services Agreements (MSAs), SLA parameters and effort/cost estimations (person-months) to protect program profit margins and ensure strict legal alignment. Co-led deal pursuits in tandem with account leads and solution architects, directly driving opportunity tracking, milestone execution and drive-to-closure activities.

Orchestrated seamless full-lifecycle handoffs from contract signature to active delivery, aligning PMO governance, engineering mobilization, and cloud modernization rollouts (Azure, M365, Copilot).

Senior Project Manager - TELIGENT SYSTEMS INC.

(2024-10 - 2025-03)

Directed end-to-end CRM transformation and digital banking initiatives, governing complex integrations across Core Systems of Record (SOR) including Finastra FBEQ, PRIME/TSYS, Euronet/ITM Lite, Prospero and Guava.

Executed

Straight-Through Processing (STP) and middleware integration between CRMNEXT and core systems (LOS, ProcessMaker, eKYC, AMLA Base60, IVRS), streamlining customer onboarding across Trade Finance, Lending, CASA and Payments. Managed source systems mapping and capability transformation for Customer Master Alignment (CMA), introducing Customer 360 views, data quality survivorship and automated risk controls into CRM. Established PMO governance standards, executive reporting dashboards, and RAID controls across SIT, UAT, cutover planning, deployment and post-production hypercare in compliance with regulatory mandates.

Regional Program Manager – Asia Pacific - INCHCAPE DIGITAL

(2021-09 - 2024-05)

Program managed multi-country ERP transformations, orchestrating legacy SAP ECC to SAP S/4HANA RISE cloud migrations with SAP FICO integration, Salesforce CRM rollouts and Autoline Dealer Management platforms across 5 APAC markets (Singapore, Thailand, Philippines, Brunei, Hong Kong). Governed program budgets, global vendor engagements and System Integrator (SI) deliverables across data migration, interface engineering, cutover execution and hypercare support. Designed and deployed a unified L1/L2 regional IT service delivery operating model, standardizing ITSM processes, escalation governance and operational support across all regional entities.

Managed cross-border data center migrations, facility buildouts and cloud infrastructure readiness initiatives to ensure high availability for core enterprise applications.

Senior IT Project Lead - UBIQUITY

(2020-10 - 2021-06)

Delivered end-to-end IT programs for Tier-1 banks, neobanks and card issuers across lending, payments, dispute management, KYC/AML, fraud mitigation and collections. Directed deployments for HIPAA-compliant patient portals, claims management systems and Revenue Cycle Management (RCM) workflows to accelerate patient intake speed. Led full-lifecycle contact center implementations (CRM, IVR, CTI) from initial scoping through SIT/UAT and cutover while controlling budgets, vendors and executive RAID reporting.

Senior Infrastructure & Telecom Project Manager - RESULTS COMPANIES

(2015-08 - 2020-06)

Led deployment programs and greenfield site builds for enterprise contact center solutions across North America and Canada, delivering high-availability telephony, omnichannel routing and facility readiness. Delivered contact center solutions meeting strict regulatory and operational demands across Healthcare (HIPAA), Retail (peak-season scaling), Utilities and Financial Services (PCI DSS). Managed global telecom carriers and cross-functional engineering workstreams to guarantee strict SLA compliance, seamless cutovers and technical RAID risk mitigation.

Global Telecom Program Manager - TRANSCOM WORLDWIDE

(2010-09 - 2014-10)

Oversaw telecom architectures, IT infrastructure deployments and site builds for multi-site contact centers across APAC and North America with zero downtime during cutovers. Implemented technical infrastructure and compliance readiness tailored to complex requirements across Financial Services (PCI DSS, KYC/fraud mitigation), Healthcare (HIPAA), and Telecom sectors.

Senior System Analyst - ACCENTURE

(2004-11 - 2008-10)

Supported delivery of global investment banking and payment processing platforms, translating complex business requirements into technical interface specs aligned with PCI DSS standards. Led cross-functional alignment with engineering teams on middleware integration and testing for core banking architectures, while directing release deployments, cutover planning and PCI DSS compliance reviews across global payment gateways.

Technical Account Engineer - AZCOM Networks Inc.

Network Operations Engineer - Digitel Inc.

BS - Electronics and Communications Engineering