Arthur Gemperle Ycoy

Business Control/Quality Control Officer

Talent

Lot 07 Blk 07 Denmark Street Palazzo Bello 2 Carsadang Bago 2 imus CaviteMember since August 2, 2026

Intellectually curious and willing to invest time in researching areas outside cStrong interpersonal skills with the ability to work collaboratively and with peExcellent problem solving abilities and organizational/ time management skillsResponsible and accountable for actions takenCan work under pressure and a good team player/leaderUniversalist in Customer Maintenance TeamSpearheaded Project Green(Customer enrollment to E-statements)

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About

To establish a career in-line with Compliance and Finance by applying knowledge in this field and continuing to learn from more experienced Professionals.

Experience

Business Control/Quality Control Officer - Operations Quality Assurance and Control

(2016-05 - 2025-11)

Currently reviewing and monitoring Hardship end to end accounts for Australian credit cards.
Making sure that the hardship process was performed from initial application until the end and meets regulatory standard.
Checking newly processed Rewrite Accounts (Variation of contract) and approving letter.
Handling Settlement and Bankruptcy Accounts and making sure that the process meets the Quality criteria.
Risk checking for possible breach.

Diners Quality Officer (Mumbai) - Operations Quality Assurance and Control - Mumbai

(2014-10 - 2016-04)

Merchant Bank Accounts checking for possible fraud and errors.
Handles Day2 checking for Diners Corporate and Government account.
Update QA policies and procedures on a timely basis.
Pioneered migration of Diners from TCS to CBPS.
Update QA policies and procedures on a timely basis and ensure that the accuracy rate is within standard level.
Performs review accuracy for day 2 checking by listening to call recordings.

Process Control Officer - Operations Quality Assurance and Control

(2011-10 - 2014-10)

Started in Process Control Group as Day2 reviewer of Customer Maintenance team.
Line Balance then eventually handled Rewards, Balance Transfer and Journal Data Entry Day2 Review.
Handles Adhoc Task including Nice Logger health check, filtering, reports preparation etc.
Improved the filtering of Day2 review for the Team.
Created majority of Audit trail report on Rainbow Transition.
Simplified checking of Card Reissue, 45 Days Checking, Citi card Reissue, etc.
Performed review accuracy for day 2 checking by listening to call recordings.
Ensured that review is compliant to bank's process and procedure.
Targeted zero audit and compliance finding.
Individually offer creative solutions/ideas and strives for continuous improvement.
Encouraged fresh bold ideas, and support experimentation and learning from mistakes.
Fostered a positive team environment, by taking responsibility for addressing problems, finding solutions and making prudent decisions.
Previously took calls for credit card and personal loan accounts. Promoted bank products that would better suit customer needs.

Customer Maintenance Processor - Australia Transaction Services

(2007-07 - 2011-10)

Responsible for the majority of the projects being handled by the team.
Handled GL for PIL accounts and WHT for Wealth accounts
Lead migration of VMA, BOQ and SUNCORP.
Line Balance in Bank Operation specifically Outward/Inward Dishonour
Processed email and phone queries from front office and onshore team
Have direct contact with third party contact center for insurance enrollment/de-enrollment

Mail Pack/BT/JDE (Transaction Services) - Citigroup Business Processing Solution

(2006-10 - 2007-07)

Compiled and processed letters that will be sent to customer including rewards gift cards and coupons.
Line Balance with Balance Transfer processing Rate Change and handling Balance Transfer issues.
Line balancing on Journals Data Entry and Uploading encoded data to UNIX server.
Worked with other company such as AMEX, CBA et al. regarding Balance Transfer