Arvic Superales

To obtain a challenging position where I can apply my experience in customer service, quality assurance, administrative support, and business operations while continuously expanding my knowledge and professional skills. I am committed to delivering high-quality work, maintaining accuracy, improving processes, and providing excellent service to clients and colleagues. As a dependable, organized, and adaptable professional, I strive to contribute to the organization's success while growing personally and professionally in a collaborative and results-driven environment.

To provide reliable and results-oriented support through strong communication, analytical thinking, attention to detail, and a commitment to continuous improvement. I aim to build positive relationships with clients and colleagues by delivering exceptional service, solving problems efficiently, and maintaining professionalism in every task. I embrace new challenges, adapt quickly to changing environments, and consistently seek opportunities to improve processes, enhance productivity, and contribute meaningfully to the success and long-term growth of the organization.

To build a progressive and rewarding career in an organization that values professionalism, integrity, teamwork, innovation, and continuous learning. I aspire to take on greater responsibilities, consistently exceed performance expectations, and contribute to organizational success by providing efficient solutions, maintaining high-quality standards, and supporting business objectives. Through continuous learning and professional development, I aim to strengthen my leadership, technical, and problem-solving skills while growing alongside the organization and making a lasting positive impact.

General Virtual Assistant at Shiela Daniel (2025-09 – 2025-12)

• Managed Facebook and Instagram accounts by creating, scheduling, and publishing engaging content aligned with the company's brand and business goals. Developed content strategies to increase audience reach, engagement, and brand awareness.
• Utilized Meta Business Suite to plan, execute, and optimize paid advertising campaigns across Facebook, Instagram, and Messenger, focusing on driving sales and maximizing return on investment (ROI).
• Uploaded and organized product listings, ensuring accurate descriptions and appealing visuals to attract potential customers.
• Monitored daily interactions and responded promptly to customer inquiries, comments, and messages to build trust and maintain strong community engagement.
• Analyzed campaign performance using insights and analytics tools to identify areas for improvement and implemented data-driven strategies to enhance online visibility, audience growth, and overall marketing effectiveness.

Shopify and Amazon VA at John Rey Ligason (2025-06 – 2025-08)

• Managed and optimized online stores to ensure a smooth and seamless shopping experience for customers.
• Handled store design, Shopify platform management, and basic web optimization to create professional, user-friendly, and visually appealing stores.
• Created, updated, and uploaded product listings, ensuring accurate descriptions, high-quality images, and organized collections to improve product visibility.
• Assisted customers by responding to inquiries, processing orders, and managing refunds in a timely and professional manner.
• Set up and maintained Amazon Seller Central accounts, ensuring proper product listings and efficient store operations.
• Focused on improving store performance, increasing sales opportunities, enhancing customer satisfaction, and supporting overall e-commerce business growth.

Quality Analyst at OAMPI INC. (OPEN ACCESS BPO) (2024-11 – 2025-04)

• Monitored and evaluated customer service calls, chats, and emails to ensure agents consistently met performance and quality standards.
• Provided feedback and coaching to improve communication skills, accuracy, and customer handling.
• Assisted new employees during their nesting and transition periods by guiding them on company policies, tools, and workflows, answering questions, and providing real-world examples to enhance understanding.
• Ensured all customer interactions were recorded accurately, paying close attention to detail and applying problem-solving skills when needed.
• Motivated agents, built their confidence in handling customers, and communicated effectively with team members to align efforts toward shared goals.
• Regularly reported mentee progress to Team Leads and Trainers and served as a role model for company values and high-quality service.

Call Center Associate at OAMPI INC. (OPEN ACCESS BPO) (2023-08 – 2024-11)

• Handled incoming calls, emails, and live chats, providing accurate product and service information while efficiently resolving customer inquiries.
• Assisted customers in opening accounts, carefully recording their personal and financial information, and maintained financial accounts by processing updates, adjustments, and corrections.
• Ensured that every interaction was handled professionally, securely, and in compliance with company standards and policies.
• Supported Wise, a multi-currency online financial platform, helping users send, receive, and spend money internationally with low fees and real exchange rates.
• Guided customers in holding multiple currencies, converting funds, and accessing local account details to receive payments smoothly.
• Focused on delivering timely, accurate, and solution-oriented support, maintaining a positive and customer-focused experience while upholding security and reliability in all interactions.

Customer Service Associate at Foundever (2022-02 – 2023-06)

• Handled inbound calls, assisting customers with product inquiries, subscription services, billing concerns, and payment processing.
• Specialized in sales and retention, promoting antivirus software subscriptions designed to protect customer devices.
• Proactively upsold additional products and services to increase revenue while negotiating renewals to retain existing customers and strengthen long-term relationships.
• Managed customer accounts, including new sales, renewals, service changes, claims, and cancellations, ensuring accurate documentation and compliance with company policies.
• Developed and implemented effective retention strategies to maintain customer loyalty and satisfaction.
• Troubleshot account and technical issues, guided customers on product features and benefits, and consistently worked to maximize sales performance and commission opportunities through strategic upselling and cross-selling while delivering professional and solution-oriented service.

Sales Associate at SM Shoemart (2014-12 – 2020-11)

• Delivered excellent customer service while achieving sales goals and targets.
• Maintained strong product knowledge to effectively assist customers, recommend suitable items, and perform cross-selling to increase revenue.
• Handled weekly inventory of stock supplies, monitored stock deliveries, and ensured accurate inventory records.
• Arranged and replenished product displays in the selling area based on customer demand to maintain an organized and visually appealing store environment.
• Assisted in preparing products ordered by customers and processed refunds or returns for damaged goods following company policies.
• Supported purchasing orders and helped plan promotional events and marketing activities to boost sales.
• Consistently maintained a clean, safe, and customer-friendly work environment while contributing to overall team performance and store success.

Bachelor's Degree in Marketing Management – Arellano University (2025 – 2026)