Arvin Candelaria

Statistics graduate with experience in workforce-related reporting, quantitative research, operational data analysis, quality reporting, and problem resolution. Skilled in Microsoft Excel, SPSS, Power BI, and statistical analysis, with working knowledge of Python, R, and SQL. Experienced in analyzing operational data, managing high-volume cases, identifying discrepancies, maintaining accurate records, and supporting reporting and evidence-based decision-making.

Strong foundation in research methodology, survey design, statistical testing, and process improvement.

Customer Service Representative – Problem Resolution Team - IBEX Global Solutions

(2026-05)

• Manage approximately 50–100 shipment and customer cases daily, maintaining accurate case records and structured information to support operational tracking, workload monitoring, and timely resolution.
• Analyze shipment, customer, and service data to identify discrepancies, validate case information, and assess operational exceptions, supporting accurate decision-making and case resolution.
• Handle escalated and complex cases by reviewing case histories, shipment information, previous actions, and available documentation to determine appropriate resolution paths.
• Prioritize cases based on urgency, complexity, service impact, and required follow-up, supporting efficient handling of high-volume operational workloads.
• Investigate shipment-related issues by comparing information across available records and systems, identifying inconsistencies and determining appropriate next steps.
• Coordinate with cross-functional teams and maintain detailed documentation to support resolution, data integrity, traceability, and continuity.

Quality Reporting Support Intern - Foundever

(2026-02 - 2026-03)

• Reviewed, organized, and analyzed operational data files to support quality reporting, performance monitoring, and workforce-related analysis.
• Maintained accurate and structured reporting records to improve the consistency and reliability of information used for operational review.
• Assisted in preparing data summaries and reports used to monitor quality and operational performance.
• Applied analytical and statistical concepts to operational data to support reporting and evidence based decision-making.
• Assisted with organization and validation of reporting data to ensure accuracy and consistency of analytical outputs.

Customer Service Representative – Financial Services - Foundever

(2024-10 - 2026-05)

• Reviewed structured account histories and transactional information to investigate billing, payment, and delinquency concerns, supporting accurate issue resolution.
• Analyzed account and customer information to identify discrepancies and determine appropriate actions while following established procedures.
• Documented account updates and customer interactions in structured systems while maintaining complete and reliable records.
• Handled sensitive customer and financial information in accordance with confidentiality, compliance, and company requirements.

Bachelor of Science - Statistics - Rizal Technological University (2026-07)