Arvin Jeff Velasco
BS Information Technology
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About
Motivated and detail-oriented Information Technology graduate with hands-on experience in technical support, hardware and software troubleshooting, system maintenance, customer service, and insurance-related call center operations. Skilled in Microsoft Office, Visual Studio Code, Git/GitHub, browser developer tools, PHP, MySQL/PostgreSQL, and effective communication. Seeking an entry-level opportunity where I can apply my technical and administrative skills, learn quickly, and contribute to efficient operations and quality customer service.
Experience
Call Center Agent - LinkPro Business Solutions
(2025-01 - 2026-01)
- Handled cold calling and inbound/outbound customer accounts.
- Communicated with customers professionally and supported account-related concerns.
- Maintained accurate and organized customer information during call center operations.
Technical Support Intern - Bureau of Fire Protection – Laoac, Pangasinan - Laoac, Pangasinan
- Provided Level 1 technical support to users.
- Assisted with hardware and software troubleshooting and routine system maintenance.
- Supported day-to-day technical concerns and helped maintain reliable workstation operations.
Education
Bachelor of Science - Information Technology - University of Eastern Pangasinan (2021-01 - 2025-01)
Technical-Vocational Livelihood - Information and Communications Technology - Lyceum Northern Luzon (2016-01 - 2021-01)
