Arvineth Enao

Maintain compliance with company policies, healthcare regulations, and quality assurance standards while meeting productivity and customer satisfaction goals. Maintained detailed and accurate documentation of customer interactions, case updates, and resolution outcomes within enterprise systems. Communicated critical operational insights and resource needs to team leaders and stakeholders for immediate, data-driven action to ensure smooth call flow and efficiency

Customer Care Representative II at Carelon (2023-06 – Present)

• Maintain compliance with company policies, healthcare regulations, and quality assurance standards while meeting productivity and customer satisfaction goals.
• Maintained detailed and accurate documentation of customer interactions, case updates, and resolution outcomes within enterprise systems.
• Communicated critical operational insights and resource needs to team leaders and stakeholders for immediate, data-driven action to ensure smooth call flow and efficiency

Quality Analyst and Customer Service Representative at Teleperformance (2022-01 – 2023-01)

• Maintained detailed documentation and reports while consistently meeting quality, productivity, and customer satisfaction metrics.
• Identified process improvement opportunities through call monitoring and data analysis, providing actionable feedback to improve team performance.
• Delivered exceptional customer support by handling high-volume inquiries, resolving complex issues, and ensuring a positive customer experience.

Admin Assistant and Service Crew at McDonald's (2019-05 – 2021-12)

• Performed daily financial reconciliation of sales, credit transactions, and ATM receipts, verifying discounts for accuracy to ensure precise and compliant store financial reporting
• Prepared specialty coffee beverages and supported high-volume pastry service, consistently maintaining 95% accuracy and speed during peak hours
• Managed high-volume cashier and drive-thru operations while simultaneously operating frying and beverage stations, demonstrating exceptional multitasking and time management skills

Bachelor of Science in Nursing – PHINMA St. Jude College (2025-07)

Information and Communications Technology (ICT) Strand – St. Therese School of Technology (2020-03)