Ashley Agcanas
On the Job Training
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About
I am Ashely Agcanas from Gattatan Cagayan but I am currently living here in Caggay Tuguegarao City Cagayan. And I am seeking a challenging role that allows me to grow professionally and personally and to gain practical experience by applying my skills in customer service, communication, and office work. I aim to contribute to the company's success while enhancing my knowledge and abilities to prepare for a successful career in your company.
Experience
On the Job Training at Mactan-Cebu International Airport (MCIAA) (2025-03 – 2025-05)
Boarding Gates
- Assisting passengers in boarding gates procedures, including checking passengers boarding passes, verifying documents, and ensuring smooth boarding process
- Worked with airport staff and stakeholders to achieve a successful operation
- Developed a deeper understanding of airport operations and management
- Improved communication and teamwork skills in a fast-paced environment
- Gained experience in customer service and relation
Arrival at Mactan-Cebu International Airport (MCIAA) (2025-03 – 2025-05)
- Welcoming the passengers and escort passengers to their next flight
- Offer helpful information
Baggage Intercept at Mactan-Cebu International Airport (MCIAA) (2025-03 – 2025-05)
- Intercepted and processed luggage of passengers, ensuring timely and efficient delivery to correct destinations
- Verified luggage tags and passenger information to prevent misrouting or loss
- Provided excellent customer service to passenger, addressing concerns and queries regarding their luggage
Cashier/Barista at Big Brew, Alimannao Hills Peñablanca, Cagayan
- Prepare and serve high-quality beverages, such as coffee, tea, and specialty drinks.
- Manage cash register, and handle customer transactions accurately.
- Maintained a clean and organized workspace, adhering to health and safety standards.
Server/Service at The Orient
- I learned how to talk to all kinds of people and still keep calm and professional.
- Multitasking under pressure.
- Resilience and Patience
- Attention to detail matters
Education
Bachelor of Science in Tourism Management – International School of Asia and the Pacific (2021 – 2025)
Secondary Level in Accountancy and Business Management (ABM) – Alimannao Hills, Peñablanca, Cagayan (2019 – 2021)
Secondary Level – St. Catherine's Academy of Gattaran (2015 – 2019)