Ashlley Punzalan

Customer Success Manager with 7 years of experience in the BPO industry, including 5 years in leadership roles. Currently thriving in the Virtual Assistant industry, leveraging expertise in client relationship management, process optimization, and team coaching to drive customer satisfaction and long-term success. Skilled at building structured workflows, developing training resources, and ensuring seamless client experiences.

CSR at Concentrix (2018-02 – 2019-04)

• Responsible for answering calls to assist Customers, Deliver Partners, Restaurant Owners.
• Australian Account

TSR at VXI (2019-08 – 2020-08)

• Responsible to answer calls from customers that has technical issues and pitch services they haven't tried yet.

Product Trainer at Alorica (2020-08 – 2021-09)

• Responsible for newly hired employees. Facilitating and training them about the Member Services Program.

Team Leader at Everise (2021-09 – 2025-06)

• Responsible for handling/leading/mentoring a team hc of 15-25 members.
• handled multiple LOBs - Member Services, Sales, Provider Services.

Team Lead at Conifer (2025-06 – 2026-02)

• handling AR Represntatives team

Customer Success Manager at Magic Inc. (2026-02 – Present)

• Talks to Clients and handles deals
• Talks to Executive Assistant to improve partnership
• Coaches Executive Assistants
• Helps Clients stay satisfied and not cancelling deals.

Humanities and Social Science – Far Eastern University (2017 – 2019)