Asiel Mendoza

A person with a strong curiosity about the data world and a desire to contribute to technology-driven solutions. Eager to leverage analytical skills and technical knowledge to support data engineering initiatives.

Customer Support Representative at Blockchain Gaming Guild (2021-08 – 2022-03)

• Delivered clear guidance and support to a large community via Discord, ensuring timely resolution of inquiries related to account setup and gameplay issues.
• Maintained a user-focused approach by providing consistent and empathetic service, enhancing the overall user experience for applicants.
• Collaborated with team members to create documentation and FAQs, resulting in improved knowledge sharing and community engagement.
• Utilized analytical skills to assess frequent user concerns, informing potential improvements for program requirements and troubleshooting guides.
• Employed effective communication strategies to foster positive relationships within the gaming community, contributing to retention and satisfaction.

Bachelor of Science in Information Technology – AMA University and Colleges, Fairview (2024-11)

Secondary Education – Graceland Christian College (2008 – 2012)