Aurora Flores

Dedicated and versatile hospitality professional with 3 years of experience in an Italian restaurant as a bartender, server, and host. Skilled in delivering high-quality customer service, multitasking, and effective communication in fast-paced environments.

Bartender / Server - Olive Garden | The Bistro Group

(2024-02 - 2026-05)

• Delivered high-quality customer service by efficiently managing both bar and floor responsibilities, serving an estimated 200+ customers daily in a fast-paced environment.
• Prepared and served a diverse range of beverages while accurately taking and fulfilling food and drink orders, enhancing overall guest experience.
• Maintained a clean and organized workspace, ensuring precise order processing and payments, which led to a customer satisfaction rate.
• Provided insightful menu recommendations, contributing to increased sales and enhancing customer dining experiences.
• Demonstrated strong multitasking, communication, and teamwork skills, ensuring responsible alcohol service and compliance with safety standards.

Host / Receptionist - Olive Garden | The Bistro Group

(2023-02 - 2024-02)

• Served as the primary point of contact for guests, effectively managing front desk operations to ensure a smooth flow of service.
• Greeted and seated customers, handled reservations, and maintained waitlists while delivering excellent customer service.
• Answered phone calls, responded to inquiries, and coordinated with staff to meet guest needs efficiently.
• Maintained a clean and organized reception area, managed scheduling, and performed basic administrative tasks.
• Contributed to the successful launch of new Olive Garden locations, ensuring optimal guest experiences from the outset.

Bachelor of Science - Hospitality Management - Polytechnic University of the Philippines (2018 - 2022)

Senior High School Diploma - Polytechnic University of the Philippines (2012 - 2016)

High School Diploma - Sta. Elena High School (2012 - 2016)