Customer Support Representative (Chat, Email. Voice) - Microsourcing Phils. Inc
(2024-01 - 2026-12)
- Provide exceptional customer service, including excellent communication, responsive follow-through, and advocacy for customers' issues within internal departments.
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
- Answer queries and concerns via email, chat, and phone.
Customer Service Representative - Everise Phils.
(2022-01 - 2024-12)
- Answer phone calls and respond to inquiries from patients, healthcare providers, and insurance companies.
- Verify insurance eligibility and coverage details, including copayments, deductibles, and any pre-authorizations required for services.
- Explain financial responsibilities to patients and assist them in understanding insurance benefits and billing procedures.
Customer Support (Chat and Email) - Foundever (Former Sykes Asia Inc.)
(2020-01 - 2022-12)
- Suggest articles to the knowledge base in an effort to promote self-help for our customers.
- This includes simple New Orders and Needs Address Orders.
- Communicate with vendors through chat for order status or any issues related to orders.
Therapist/ Facialist - SkinRx Face & Body Wellness
(2018-01 - 2019-12)
- Uphold hygiene standards and follow health and safety regulations.
- Be the primary customer-facing representative of Remedy and will help assist in nurse or doctor procedures
- Provide detailed medicine instructions to the patients after procedures.
Customer Service Representative - TechMahindra Ltd.
(2015-01 - 2015-12)
- Maintain relationships with current customers by providing them with product information and promotional offers.
- Provide excellent customer service and other individuals seeking assistance by answering questions about products or services, processing orders, and handling complaints.
Email Support - Teleperformance Phils.
(2013-01 - 2014-12)
- Communicating with customers through emails.
- Recognize and escalate priority problems in accordance with Client standards.
- Perform basic troubleshooting when necessary.
- Follow standard operations and procedures.
Food Attendant/ Receptionist - Katips Bar and Grillery
(2010-01 - 2010-12)
- Anticipate guests' needs and exceed customer service expectations.
- Relay important information about orders, allergies, and special requests to the appropriate person.
- Maintain composure in a fast-paced environment.
- Respond urgently and appropriately to any concerns.
- Greet clients warmly and maintain friendly interactions.
