Customer Relations & Marketing Supervisor - Beatitude Auto Dealer Group - 133 Quezon Ave., Quezon City
(2024-08 - 2025-12)
- Lead customer relations and marketing initiatives for multiple automotive brands including Jetour, BAIC, Lynk & Co, Chery Auto, Foton and Radar.
- Lead customer relations and marketing operations to ensure exceptional customer experience across sales and aftersales departments.
- Manage and resolve customer concerns and escalations while maintaining high customer satisfaction and brand loyalty.
- Prepare and present reports on customer satisfaction metrics, marketing performance, and campaign effectiveness to management.
Customer Relations Asst. Supervisor - Geely North EDSA/SOJITZ G Auto Phils. - 1016 EDSA corner Corregidor Street, Ramon Magsaysay, Bago Bantay QC
(2019-09 - 2024-07)
- Providing customer support and handling escalated customer inquiries and complaints
- Monitoring key performance indicators and track team performance and identify opportunities for optimization
- Supervising and leading a team of Customer Service Representatives to ensure customer satisfaction
Customer Relations Assistant - Honda Cars Quezon City Group - 141 Quezon Avenue, Quezon City
(2009-04 - 2018-01)
- Responsible for conducting follow up calls, handling inquiries and complaints (phone-in and walk in)
- Conducting Customer Care Activity.
- Conducting Seminar for Internal Customer (Telephone Courtesy and Smile Campaign)
Front Desk Officer - Seven Suites Hotel and Observatory - Sumulong Highway, Antipolo City
(2008-08 - 2009-04)
- Conducting routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
- Assisting the Marketing Department with customer events.
Customer Relations Assistant - Nissan Gallery Ortigas - E. Rodriguez Jr. Ave Libis, Quezon City
(2006-09 - 2008-08)
- Handling customer concerns, calling customers to remind that their unit is due for Preventive Maintenance, scheduling appointments and managing database.
Call Center Agent - Pilipinas International Marketing Services Inc. - Orient Square Bldg., Emerald Ave., Ortigas, Pasig City
- Handling outbound calls professionally and efficiently
- Meeting or exceeding performance targets, such as subscription of GMA 7 Pinoy TV
- Recording accurate and detailed information in company database/system
Administrative Assistant - Globe Telecom - Globe Telecom Plaza Pioneer cor. Madison St., Mandaluyong
- Responsible in preparing handset and their corresponding documents before issuing to courier-promos of Globe like (HPP) Handset Privilege Programs, (MSA) Mobile Service Agreement.
- Forwarding customer documents to Globe Solution for subscription and activation of lines.
