Barnido John

To share and develop my potential and skills that will lead to the best service in the workplace. To explore more and to enhance my knowledge and capability in the constantly evolving world of computer hardware, and to have extensive knowledge of technology terms and developments.

Desktop Support Engineer/IT Project Team at AwsomeOS (2015-2023)

• Assist end-to-end users
• Technical support to end-users via phone, email, remote, and in-person
• Assist in managing the inventory of desktops, laptops, peripherals, and other IT equipment
• Document technical issues and solutions to maintain an accurate record of technical support provided
• Maintain up-to-date knowledge of new technologies and software applications
• Collaborating with other IT teams to ensure that desktop systems are integrated with the broader IT infrastructure, including network security, email, file sharing, and cloud-based services
• Install and configure computer systems and applications within the company

IT Support Expert at Conectys Philippines Inc. (2024-2026)

• Technical support to end-users via phone, email, remote, and in-person
• Document technical issues and solutions to maintain an accurate record of technical support provided
• Maintain up-to-date knowledge of new technologies and software applications
• Knowledge in Microsoft Entra/Intune/Admin
• Knowledge of Active Directory
• Knowledge in Jira Service Desk & OTRS for ticket tracking
• Knowledge in VoIP systems management
• Support endpoint security standards (2FA, antivirus, firewall, etc.)
• Diagnose and provide basic network and VPN support
• Install and configure computer systems and applications within the company

Diploma in Information Technology – Holy Child I.T Academy (2014-01 – 2015-12)

– Davao City National High School (2010-01 – 2011-12)

– J.P Laurel Elem. School (2005-01 – 2006-12)