Belicia Castro

Property-management and customer-service professional with nearly 4 years of remote virtual-assistant supporting lettings operations and more than 3 years of BPO customer service. Experienced in phone, chat, and email support, with strengths in written communication, tenant and customer coordination, maintenance follow-ups, scheduling, and timely issue resolution.

Property Management Virtual Assistant - Remote - Lettings / Property Management Company - Remote

(2022-08 - 2026-05)

• Handled tenant and customer inquiries in different platforms, providing clear updates and maintaining a professional service experience.
• Coordinated maintenance requests from intake through follow-up, helping prioritize concerns and keep relevant parties updated.
• Coordinated repair updates and scheduling with an in-house maintenance worker and external contractors through email and calls while keeping tenants informed.
• Supported viewing appointments, social-media posting, inbox updates, and other day-to-day property operations.
• Updated and maintained property listings on SpareRoom, OpenRent, Facebook Marketplace ensuring availability, property details, and advertisements were accurate and current.
• Managed multiple tasks independently while keeping organized task notes, follow-ups, and timely status updates.

Customer Service Representative - Concentrix - Cubao, QC / Work From Home

(2020-01 - 2022-12)

• Provided primarily chat and email support for Uber Eats delivery-driver applicants, assisting with application concerns, account questions, and process-related inquiries.

Customer Service Representative - Sitel - Pasig City

(2018-01 - 2020-12)

• Handled travel reservations and central baggage support, assisting customers with their booking, changing and cancelling their flights. After 1 year, handled delayed and damaged baggage of passengers.
• Provided solutions-focused service while documenting interactions and coordinating next steps accurately through phone and emails.

BS - Tourism Management - Arellano University (2013-01 - 2017-12)