IT Engineer at Cloudstaff (2025-09 – Present)
- Supported access management for user accounts (provisioning, modification, de-provisioning) in accordance with internal policies
- Assisted in enforcing least privilege access and role-based access controls (RBAC)
- Performed incident troubleshooting and documented root causes and remediation steps
- Maintained audit-ready documentation for system changes and user access requests
- Assisted with security controls implementation during system updates and configuration changes
- Coordinated with internal teams to resolve security-related issues and service risks
- Supported endpoint and system hardening activities to reduce operational and security risk
IT Engineer L2 at Tata Consultancy Services (2024-03 – 2025-08)
- Managed escalated (L2) incidents and service requests using ServiceNow, ensuring timely resolution while assessing business and security impact
- Enforced IT policies and security standards during troubleshooting, aligning with governance and compliance requirements
- Administered user accounts in Active Directory, including provisioning, modification, and deprovisioning, following least privilege principles
- Performed access validation and ensured proper approvals to support audit and compliance requirements
- Identified and escalated potential security incidents (e.g., phishing attempts, unauthorized access, suspicious login activity)
IT Service Desk Analyst at ATOS Tech (2022-08 – 2024-02)
- Supported compliance initiatives by maintaining accurate documentation and audit trails for all IT service activities
- Conducted root cause analysis on recurring issues and recommended process improvements to reduce operational risk
- Collaborated with Security and GRC teams to address vulnerabilities and improve control effectiveness
- Provided user guidance on IT security best practices, including password management and data protection
- Maintained detailed ticket documentation, ensuring readiness for internal and external audits
Consultant Advocate II at Concentrix (2020-06 – 2022-05)
- Handled inbound and outbound customer interactions while adhering to company policies, regulatory requirements, and data privacy standards
- Verified customer identity using approved authentication procedures to prevent unauthorized access
- Avoided unauthorized disclosure of personal or financial data during customer interactions
- Identified potential risks such as fraudulent activity, suspicious requests, or policy violations
- Applied feedback from QA and compliance audits to improve performance and reduce risk exposure
