Berchristelgin Rodriguez

Detail-oriented professional with experience in banking operations, data handling and customer support. Skilled in maintaining accurate records, processing transactions and ensuring smooth daily operations. Experienced in working within structured processes and meeting deadlines with consistency and accuracy. Seeking a back-office or non-voice role where I can contribute through organizational skill and operational support in a stable work environment.

Sales Associate at 167 Hypermart Department Store (2019-12 – 2020-07)

• Assisted customers with inquiries and product selection.
• Maintained organized Inventory and ensured stocky availability.
• Supported daily store operations and promotions.
• Collaborated with team members to meet sales targets.

Collection Agent at BDO Unibank/ Valeros Velasco Business Solution INC. (2021-11 – 2026-03)

• Managed overdue accounts and resolved payment concerns.
• Maintained accurate records of customer interactions and transactions.
• Communicated with clients via calls, email and chat support
• Ensured compliance with company policies and procedures.

Team Leader - Sales Operations at BDO Unibank/ Valeros Velasco Business Solution INC. (2022-08 – 2024-10)

• Monitored team output and ensured tasks were completed within deadlines.
• Assisted in resolving customer concerns and operations issues.
• Coordinated with team members to maintain workflow efficiency.
• Supported daily reporting and tracking of performance metrics.

Operations Assistant | Assistant Operations Manager at BDO Unibank/ Valeros Velasco Business Solution INC. (2024-10 – 2026-03)

• Monitored daily operations and ensured accuracy of reports and documentation.
• Analyzed data to identify discrepancies and improve workflow efficiency.
• Maintained organized records and ensured compliance with company processes.
• Coordinated tasks and tracked progress to support smooth operations.
• Assisted in improving internal processes to reduce errors and increase efficiency.

Senior High School – Skill-Power Institute (2019)