Berenice Calago

Goal-oriented hospitality professional seeking to deliver exceptional service and compassionate care in a client-focused environment. Eager to leverage strong interpersonal skills and a dedication to operational efficiency to drive client satisfaction, build positive relationships, and facilitate seamless communication between the organization and its clientele.

Licensed US Mortgage Loan Officer & Underwriter at Moder Solutions (2024-01 – 2026-12)

• Assisted mortgage clients in resolving issues regarding their mortgage loan balances, payment history, interest rates, payoff amounts, escrow/annual escrow analysis statement, and all account related questions.
• Review and assess mortgage loan applications
• Responsible for approving or denying loans

Account Specialist II at JP Morgan Chase (2022-01 – 2024-12)

• Worked in a fast paced/high volume environment, assisting customers with all credit card account inquiries. Surpassed monthly expectations while maintaining excellent customer satisfaction scores.
• Banker and banking experience

Customer Service Specialist at Concentrix (2019-01 – 2022-12)

• Assisted customers with all aspects of their cellular data service and plans including: network/service concerns, payment, promotions, and records maintenance

Senior High School – Misamis Institute of Technology (2016-01 – 2018-12)