Bernadine Haw

My main goal is to be able to utilize my knowledge and skill set and apply it at work to the fullest of my capabilities. As a graduate of De La Salle College of Saint Benilde. I pride myself in being trained in one of the best hospitality institutions in the Philippines.

We are trained to be professionals in the industry. That being said, I am confident that the skills I have learned in school can be applied and will be an asset in your hotel. I believe that with hard work and dedication I can be an essential part of your organization.

Beauty Sales Consultant (Chinese Clients) - Aivee Group - 3rd Floor Burgos Park Bldg Forbestown Road, BGC Taguig

(2022-10 - 2025-01)

• Beauty and Sales consultant for all clients
• Handling mainly Chinese clients
• Bookings / Follow up post care / Follow up appointments
• Monitoring monthly quota
• Maintaining good relationship with clients
• Handling wechat social media for Chinese clients / inquiries
• Directly assisting the doctors for clients
• Doing clinic Operation floor plan on day to day basis

IT Associate (Mandarin) - CGI - 2F One World Square, Mckinley Hills, Taguig, Metro Manila

(2020-10 - 2022-09)

• Handling China account / Other English Language
• Basic trouble shooting of applications
• Updating and Installation of application
• Triage
• Mandarin translation of the ticket content for another account
• Doing Interviews screening for mandarin speaker applicant

Chinese Interpreter - Philippine Airlines - Baltao Rd, corner NAIA Rd, Pasay Metro Manila

(2017-03 - 2020-10)

• Dealing and translating passenger's complaints
• Maintaining organization of the workplace
• Announcing everything the Captain and Purser announced
• Assist in coordination with ground personnel between China and Philippines
• Assist in boarding and welcoming passengers
• Assist during service
• Monitoring passenger's safety pre caution

Mandarin Hr Specialist - Firmenich (Conduent) - Bayshore Avenue corner Harbour Drive, Mall of Asia Complex, Pasay City 1300 Metro Manila

(2017-01 - 2017-03)

• Assisted in China Employees on queries regarding benefits and other concern

Mandarin Customer Representative - Scoot Airline - Espana Blvd, Sampaloc, Quezon City, 1008 Metro Manila

(2016-05 - 2016-11)

• Assisted in Bookings/Re-booking
• Assisted in accounts changes
• Assisted in queries
• Assisted in informing passengers Flight changes/compensations
• Assisted in translating escalated complaints Mandarin to English or Filipino

Server Assistant (Internship program) - St. Regis Bal Harbor, Miami - Florida, Miami

(2014-05 - 2015-05)

• Assisted in the bar area
• Assisted in the service area
• Dining table preparation
• Polishing and organizing silverware and glassware
• Catered a course meal for 200 guests during Thanks Giving, Christmas, New Year, and Wedding
• Trained to maintain the cleanliness of the area to the highest standard
• Trained how to provide quality services for guests
• Trained to provide friendly and customer service and follow the company standard
• In J&G grill we maintain teamwork between receptionist, kitchen staff and service staff, up until the managers and supervisors. Well communicated

Sales and Marketing Immersion Trainee (OJT 240 hrs) - Makati Palace - Makati, P Burgos

(2013-04 - 2013-04)

• Assisted in arranging files of the newly checked in guests
• Assisted in Opera, credit card accounts payable
• Arranging all travel agencies incoming files
• Secretary work
• Assisted during events
• Assisted in show room situation

Housekeeping Department Rooms Division Immersion Trainee (OJT 240 hrs) - Angelo King Hotel - Vito Cruz

(2012-04 - 2012-05)

• Assisted in Public area
• Assisted in Rooms/Floors
• Assisted in Linen area
• Assisted in Telephone exchange
• Assisted to keep the establishment clean and well-maintained
• Assisted to answer all guests' questions and address complaints
• Assisted to fulfill specific requests in a timely and polite manner

BS - International Hospitality Management - De L Salle-College of Saint Benilde (2010 - 2015)

High School - Philippine Chen Kuang High School (2008 - 2009)

High School - Dajia High School, Taiwan (2005 - 2008)