Bernard Josh Torio

Managed live chat sales, resolved technical account issues, and handled refund processing and subscription inquiries consistently meeting targets through clear communication and structured troubleshooting for first contact resolution.

Customer Service & Chat Sales Support Representative at CONCENTRIX (2025-07 – Present)

• Managed live chat sales, resolved technical account issues, and handled refund processing and subscription inquiries consistently meeting targets through clear communication and structured troubleshooting for first contact resolution.

Technical Support Representative at TELEPERFORMANCE (2024-05 – 2025-07)

• Provided Tier-1 and Tier-2 support for desktops, laptops, MacBooks, and Mac computers on Windows and macOS, resolving hardware, software, OS, and connectivity issues.
• Initiated remote desktop sessions and coordinated repair appointments to reduce resolution time.

Bachelor of Science in Information Technology (BSIT) in Programming – BESTLINK COLLEGE OF THE PHILIPPINES (2026-01 – 2027-06)