Bernardo Bisnar

Administrative and customer operations professional with experience supporting leaders, coordinating routine administrative activities, handling fraud and claims, and assisting customers in financial and service environments. Experienced in Outlook scheduling, travel coordination, Concur expense reporting, document and spreadsheet preparation, data entry, email distribution, and client communication.

Administrative Assistant - Wells Fargo - Taguig City, Philippines

(2026-01)

• Support Administrative Assistants and Wells Fargo leaders and executives by performing routine administrative tasks.
• Identify opportunities to improve individual work processes within established administrative procedures.
• Schedule Outlook appointments, arrange travel, prepare Concur expense reports, distribute emails, create documents and spreadsheets, enter data, answer and direct calls, and take messages as needed.
• Follow direction from Administrative Assistants, supervisors, and leaders, and escalate questions or issues to more experienced team members.
• Interact with the immediate Administrative Assistants team, as well as internal and external clients, to exchange basic information.

Fraud and Claims Operations Representative - Wells Fargo - McKinley, Taguig City, Philippines

(2022-10 - 2026-01)

• Identified, researched, and analyzed complex fraud and claims trends involving transactions, referrals, policies, regulatory compliance, and unusual situations.
• Supported the fraud and claims function by identifying opportunities to improve the customer experience and mitigate risk through effective customer authentication.
• Handled moderately complex customer support tasks, established rapport, de-escalated difficult interactions, and processed sensitive information while resolving claims.
• Oversaw multiple claim types and used multiple systems and applications to determine appropriate case actions.
• Coordinated with colleagues, internal and external customers, and third parties to obtain information and conduct research.

Advisor I, Customer Service under Operations (Chat Support) - Concentrix Daksh Service Philippines - Commonwealth Avenue, Quezon City

(2022-05 - 2022-08)

Supported customers and students of Pearson Publishing Company with eTextbook subscription concerns.

Customer Care Professional - American Express Financial Account - Hinduja Global Solutions - Zeta Tower, Bridgetown, Bagumbayan, Quezon City

(2019-07 - 2021-08)

• Handled credit card account maintenance, including activations, replacements, payments, balance transfers, credit-line requests, account closures, fraud reporting, disputes, and rewards redemption.
• Promoted relevant products and services, including upgrades, product transfers, and new account applications.
• Resolved customer service inquiries while maintaining clear and professional communication.

Customer Service Representative - Barclaycard US Financial Account - Alorica Philippines - Centris, EDSA, Quezon City

(2018 - 2020)

• Handled credit card account maintenance, including card activation and replacement, payments, balance transfers, credit-line changes, account closures, rewards redemption, and other customer inquiries.

Financial / Insurance Advisor - AXA Philippines

(2018-09 - 2019-06)

Administrative Assistant II - Non-invasive Vascular Laboratory - St. Luke's Medical Center - Quezon City, Philippines

(2004-11 - 2017-12)

• Scheduled patient appointments and encoded examination results.
• Sorted, distributed, faxed, emailed, and filed examination results and supporting records.
• Prepared monthly census, readers' fee, and supplies requisition reports.
• Coordinated consultant reading schedules and prepared DVRs, discs, and examination worksheets.
• Answered inquiries and participated in hospital productivity programs and organization-wide activities.

Administrative Assistant I - Office of the Vice President, Medical Affairs and Medical Director's Office, St. Luke's Medical Center - Quezon City

(2004-02 - 2004-09)

Salesman - The DIY Shop Inc. - Cainta, Rizal

(2004-01 - 2004-08)

Insurance Staff Assistant - Toyota Motors Corporation - Cubao, Quezon City

(2003-04 - 2003-12)

Bachelor of Science - Computer Science - University of Manila