Bianca Navarro

Customer-focused professional with experience in fast-paced service environments, delivering high standards of customer care while supporting daily operations and team success. Recognized for building positive customer relationships, handling concerns with professionalism, and maintaining a welcoming service experience. Reliable, adaptable, and detail-oriented, with strong communication, organizational, and problem-solving skills.

Committed to contributing to a team-driven environment while supporting operational excellence and customer satisfaction.

Shift Supervisor - Starbucks Philippines - Manila, Philippines

(2025-01 - 2026-12)

• Supervised daily store operations, ensuring compliance with company standards, operational procedures, and service expectations.
• Led and supported store partners to maintain a productive and customer-focused work environment.
• Managed cash handling procedures, store documentation, and operational reporting.
• Addressed customer concerns professionally and implemented appropriate resolutions.
• Monitored inventory levels, coordinated stock replenishment activities, and supported inventory accuracy.
• Assisted in partner coaching, training, and development initiatives.

Barista - Starbucks Philippines - Manila, Philippines

(2022-01 - 2025-12)

• Provided high-quality customer service while preparing beverages and food items according to company standards.
• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained food safety, cleanliness, and operational standards throughout each shift.
• Supported daily store objectives through teamwork and effective customer engagement.

Customer Service Representative - Angel's Pizza - Manila, Philippines

(2020-01 - 2021-12)

• Handled customer inquiries and order processing through phone and online platforms.
• Coordinated with store branches to ensure accurate order fulfillment and timely service.
• Resolved customer concerns professionally while maintaining positive customer relationships.
• Maintained accurate customer and transaction records.

Cafe Attendant - Cafe Meraki - Manila, Philippines

(2019-01 - 2020-12)

• Prepared beverages and assisted customers with orders and product inquiries.
• Processed point-of-sale transactions accurately and efficiently.
• Maintained cleanliness, food safety, and store presentation standards.
• Supported daily operational activities to ensure smooth service delivery.

Bachelor of Science - Tourism Management - La Consolacion College Manila (2024-12)