Bidboy Khan

I am a Chargeback and Dispute Specialist with over 5 years of experience handling payment disputes, claims, chargebacks, account investigations, and complex transaction-related cases.

My experience has helped me develop strong skills in investigating transactions, reviewing case details, identifying relevant information, analyzing available evidence, and handling cases within required timelines and procedures.

I can support businesses with:

• Chargeback and dispute case review
• Transaction and account investigation
• Evidence and documentation review
• Case research and analysis
• Dispute response preparation
• Representment support
• Payment operations support
• Complex case investigation and resolution
• Case documentation and summarization
• Process and timeline monitoring

I am detail-oriented, organized, and comfortable handling complex cases that require careful investigation. I understand the importance of accuracy, proper documentation, compliance with procedures, and meeting deadlines.

I aim to provide reliable and professional support while helping businesses better manage their dispute and payment-related operations.

If you are looking for someone with extensive experience in payment disputes, chargebacks, and account investigations, I would be happy to discuss how I can support your business.

PROFESSIONAL EXPERIENCE

VXI

Disputes & Claims Account Specialist – Level 2

June 2021 – Present | Manila, Philippines

• Handle complex PayPal disputes, claims, and chargeback transactions, including escalated cases requiring detailed investigation.
• Conduct account and transaction investigations to identify discrepancies, assess available information, and determine appropriate resolutions.
• Review transaction history, account information, and supporting documentation to make accurate and well-supported case decisions.
• Manage dispute cases in accordance with PayPal policies, compliance requirements, regulatory timelines, and established procedures.
• Handle chargeback-related processes, including case assessment, representment activities, and resolution of disputed transactions.
• Resolve complex customer and merchant concerns while balancing customer experience, business interests, risk, and policy requirements.
• Meet established SLA, productivity, quality, and accuracy standards while managing multiple cases.
• Protect confidential customer and financial information by following required security and data-handling procedures.
• Apply critical thinking, attention to detail, problem-solving, and analytical skills when reviewing complex financial cases.
• Communicate case findings and resolutions clearly and professionally to ensure accurate customer and business outcomes.

MARATEX MFG. CORP.

Warehouse Checker

August 2012 – Late 2016 | Philippines

• Checked incoming and outgoing goods to ensure quantities and item details matched warehouse records and documentation.
• Conducted physical inspections of products for quantity, condition, and accuracy before movement or release.
• Maintained accurate records of inventory movements and reported discrepancies to the appropriate personnel.
• Coordinated with warehouse personnel to resolve discrepancies and maintain smooth daily operations.
• Followed established warehouse procedures, safety guidelines, and quality standards.
• Demonstrated strong attention to detail, accuracy, organization, and accountability when handling inventory and documentation.

– D.B. Balunto National High School