Bill Jan Vergara

Detail-oriented and highly trainable professional with a background spanning customer-facing operations, content compliance, technical support, and hospitality. Skilled at managing high volumes of tasks accurately, following structured processes, and communicating clearly across teams and clients. Quick to learn new platforms and tools, adaptable to shifting priorities, and comfortable handling sensitive information with discretion — well-suited for Virtual Assistant, Executive Assistant, administrative, and other client-support roles that require organization, reliability, and sound judgment.

Content Moderator - Concentrix Davao - Davao City

(2023-01 - 2026-06)

• Reviewed and evaluated user-generated content in accordance with platform policies and community guidelines.
• Applied content standards consistently while maintaining accuracy and attention to detail.
• Handled sensitive and complex content while maintaining professionalism and confidentiality.
• Identified policy violations and took appropriate action based on established procedures.
• Maintained productivity, quality, and compliance targets in a fast-paced BPO environment.
• Adapted to changing policies, workflows, and operational requirements.

Technical Support Representative - Teleperformance Davao - Davao City

(2021-12 - 2022-08)

• Provided technical assistance and troubleshooting support to customers.
• Diagnosed customer concerns and guided users through appropriate solutions.
• Delivered clear and professional communication throughout customer interactions.
• Documented customer concerns and resolutions accurately.
• Escalated complex technical issues following established procedures.
• Maintained customer satisfaction while meeting performance and quality standards.

Call Center Agent - Schubert Leads and BPO Services Inc. - Davao City

(2020-10 - 2021-10)

• Handled customer interactions and provided professional assistance based on customer needs.
• Communicated effectively with customers through appropriate service procedures.
• Maintained accurate records and followed company policies and processes.
• Demonstrated patience, professionalism, and problem-solving skills when handling customer concerns.

Banquet Waiter - Marco Polo Davao Hotel - Davao City

(2019-07 - 2020-06)

• Provided quality food and beverage service during banquets and hotel events.
• Assisted guests professionally and ensured a positive dining experience.
• Supported event setup, service operations, and post-event activities, including timing and coordination with the team.
• Coordinated with team members to ensure efficient banquet operations.
• Maintained high standards of hospitality, cleanliness, and customer service.

Student Assistant - Davao Doctors College - Davao City

(2015-06 - 2019-05)

• Assisted with administrative and school-related tasks, including scheduling and coordination support.
• Provided support to staff and students in a professional environment.
• Developed strong organizational, communication, and customer service skills.

Student Clerk - Dropping Point Personal & Household Products - Davao City

(2014-10 - 2019-06)

• Assisted with clerical and administrative tasks, including document preparation and record-keeping.
• Supported daily business operations and customer-related activities.
• Developed organizational, communication, and workplace discipline skills.

Bachelor of Science - Hospitality Management, Major in Hotel and Restaurant Management - Davao Doctors College (2015 - 2019)

Secondary Education - Saint Peter's College of Toril (2011 - 2015)

Elementary Education - Don Juan Dela Cruz Central Elementary School (2005 - 2011)