Bin Taguinod

Hi, I’m Bin. I’m a dedicated individual who enjoys learning new skills, working with people, and continuously improving myself. In addition I love playing basketball and watching anime and NBA games.

Exceptions and Research Specialist at Global Payments (2020-02 – 2023-02)

• Assisted cardholders and corporate clients with account maintenance, including profile updates, documentation processing, and dispute validation in compliance with company policies and credit bureau procedures.
• Handle customer inquiries related to fraud, credit, collections, and chargebacks, ensuring timely escalation to appropriate departments for resolution.
• Process and manage incoming mail, including reviewing, sorting, digital scanning, and distribution for proper action and record management.
• Maintained compliance with client policies, banking regulations, and card association standards such as Visa and MasterCard requirements.

Operation Contract Center (BPI HELPDESK) at HCX Technology Partners (2019-07 – 2020-02)

• Managed customer interactions across phone and email channels, ensuring efficient processes and personalized customer service experiences.
• Utilities customer service tools, technologies, and resources to resolve inquiries effectively and maintain high service standards.

Data Processor at Softmedia Entertainment Solutions Inc (2018-12 – 2019-02)

• Processed and maintained accurate data records in company databases and systems.
• Reviewed documents for completeness and accuracy before data entry.

Data Entry Analyst at Accenture (2014-09 – 2017-06)

• Update customer's account information while ensuring data confidentiality.
• Supported daily administrative and operational tasks in a fast-paced environment.

Bachelor of science in Information Technology – Our Lady of Fatima University (2010-06 – 2014-06)

Secondary School – Caruhatan National High School (2006-06 – 2010-06)

Primary Education – Marulas Central School (2000-06 – 2006-06)