Blanche Ako Bessem

I am highly skilled, customer-centric, and well experienced with great communication, organizational skills, enthusiastic and positive approach to work seeks and establishes a career with a company that is desirous of building a solid team of agents to manage inbound and outbound campaigns. To contribute to the success and long-term growth of the company by utilizing my skills with different methodologies of marketing, internet/online activities, and maximizing opportunities in identified and targeted growth areas in the company.

French Bilingual customer service representative - TELUS INTERNATIONAL PHILIPHINES - Philippines

(2023-07 - 2025-07)

• Fulfill customer requests via phone
• Assist customers with billing related issues.
• Sales of mobile phones and educating customers on in market rate plans.

Administrative Assistant - Agillant Group Sarl Cameroon - Yaoundé, Cameroon

(2021-08 - 2022-12)

• Assist with day-to-day operations of the HR functions and duties.
• Provide clerical and administrative support to the executive Director
• Compiling and updating employees' records (hard and soft copies)
• Processed documentation and prepared reports relating to personal activities (staffing, recruitment, training, grievances, performance evaluation …)
• Coordinated HR project (meeting, training, survey …) and took minutes.
• Assisted in payroll preparation by providing relevant data (absences, bonus, leaves …)
• Conducted initial orientation to newly hired employees.

Logistic Manager - MDR-SPACE Ltd, CAMEROON - Yaoundé, Cameroon

(2020-01 - 2021-06)

• Prepare mission orders
• Stock inventory at the warehouse
• Prepare financial reports for Logistics
• Deploying equipment to sites

Sales support Agent - SOTICAM CAMEROON - Douala, Cameroon

(2019-04 - 2020-12)

• Find prospects and leads
• Learn details about our products and services
• Understand all the prospects needs, problems or wants
• Explain how to our solutions align with their pain points.
• Identify buyer persona profiles
• Investigate leads and find out about them as much as possible before contacting.
• Consult with sales and marketing team to ensure efficiency
• Identify most important sales KPIs
• Track and monitor your work
• Prepare and present reports when needed
• Attend sales educational events trends and seminars
• Stay up to date with the latest sales trends and the best practices
• Report to the management team.

BACHELORS DEGREE - POLITICAL SCIENCE - UNIVERSITY OF YAOUNDE II SOA (2011 - 2014)