Bobzie Antonio

Player Support and BPO professional with 15+ years of experience supporting live service games, moderating content, and delivering high-quality customer experiences. Strong background in ticket investigation, policy enforcement, escalation handling, and cross-team collaboration with developers. Experienced in maintaining SLAs, player satisfaction, and operational excellence within gaming environments.

Player Support Specialist - Keywords Studios - Pasig, NCR

(2024-01)

• Act as the primary liaison between clients and the gaming community.
• Investigate and resolve player issues through accurate, timely ticket handling.
• Escalate complex cases and provide actionable player feedback to development teams.
• Maintain detailed case documentation while meeting quality and SLA standards.

Content Moderator - TaskUs - Antipolo, Calabarzon

(2021-09 - 2023-10)

• Moderated user-generated content in compliance with platform policies and guidelines.
• Ensured quality, safety, and consistency across reviewed submissions.

Game Master – Bandai Namco Entertainment - Elite Global Sourcing - Pasig, NCR

(2019-08 - 2021-02)

• Supported players with game-related and account inquiries.
• Monitored live game environments and resolved in-game issues and disruptions.

Game Master – Webzen - Elite Global Sourcing - Pasig, NCR

(2017-08 - 2019-08)

• Enforced game rules and policies to ensure fair play and player satisfaction.
• Managed player disputes and delivered in-game and customer support.

Customer Service Representative - Lazada

(2017 - 2017)

CSR - Comcast (Xfinity)

(2015 - 2016)

In-Game Support Specialist - Bioware

(2014 - 2015)

CSR - AT&T / DirecTV / Verizon Business / Microsoft

(2007 - 2014)

• Delivered multi-channel customer support (phone, email, ticketing systems).
• Resolved billing, technical, account, and service-related issues.
• Consistently met quality, productivity, and customer satisfaction targets.

Advance Diploma - Gaming & Animation - Informatics International College

Advance Diploma - Information Technology - Informatics International College

Bachelor of Science - Information Technology - Far Eastern University – East Asia College