Brian Gallego

A highly experienced Technical Support Supervisor with over ten years of expertise in overseeing technical operations, supervising support teams, and ensuring efficient service delivery. Skilled in system troubleshooting, operational monitoring, and process improvement to minimize downtime and elevate customer satisfaction. Focused on optimizing resource allocation and reporting to support continuous service reliability and prepare for expanded operational leadership responsibilities.

Proven ability to manage troubleshooting processes, coordinate with cross-functional teams, and maintain high customer satisfaction standards. Possesses strong leadership, analytical, and problem-solving skills with a background in business administration and operational management.

Accounting Supervisor for ERP and Fixed Asset - GPRS – Unified Product and Services, Inc. - Quezon City, Philippines

(2015-07 - 2024-09)

• Ensures proper systems are in place for the accurate tracking of existing fixed assets and manages the Outsourced periodic physical verification review process.
• Oversaw diagnosis and resolution of technical issues, escalations, and system concerns to maintain uninterrupted service operations.
• Responsible for the integration and maintenance of ERP applications or software within a company.
• Calculating and recording monthly depreciation, amortization for intangible assets, and managing depreciation schedules.
• Preparing audit schedules, assisting with internal/external audits, and ensuring compliance with company policies and tax regulations.

Technical Support Supervisor - GPRS – Unified Product and Services, Inc. - Quezon City, Philippines

(2015-05 - 2024-07)

• Led and managed technical support staff, ensuring adherence to operational procedures, performance standards, and service-level agreements.
• Oversaw diagnosis and resolution of technical issues, escalations, and system concerns to maintain uninterrupted service operations.
• Conducted system performance monitoring, prepared technical reports, and coordinated with management for continuous process improvement.
• Designed root-cause workflows for recurring system faults, shortening resolution cycles and producing measurable improvements in uptime and ticket throughput.
• Refined incident prioritization and dispatch processes to accelerate escalations and achieve faster service restoration with clearer customer communication.
• Facilitated cross-functional post-incident reviews with engineering and ops, translating lessons into process changes that reduced repeat incidents and improved handoffs.

Technical Support Representative Team Leader - GLOBAL PINOY REMITTANCE AND SERVICES

(2013-05 - 2015-05)

Technical Support Representative/Customer Service Representative - GLOBAL PINOY REMITTANCE AND SERVICES

(2010-06 - 2013-05)

Bachelor of Science in Commerce - Management - Occidental Mindoro State College (2006-06 - 2010-04)

Pedro T. Mendiola National High School (2001-06 - 2015-04)

Pilot Elementary School (1996-06 - 2001-04)