Bryan Carangalan

Provide operational support for intra-day team activities, prioritizing critical operational escalations. Manage partner invoice processing and reward redemptions efficiently through the Partner Portal. Create and modify SKUs in bFO for traditional SKU listings and targeted promotional campaigns.

Global Rewards Administrator - Schneider Electric - Cavite, Philippines

(2025-11)

• Provide operational support for intra-day team activities, prioritizing critical operational escalations.
• Manage partner invoice processing and reward redemptions efficiently through the Partner Portal.
• Create and modify SKUs in bFO for traditional SKU listings and targeted promotional campaigns.
• Perform root cause analysis to resolve complex issues and deliver strategic solution alternatives.
• Prepare comprehensive invoice/redemption reports and present findings to key stakeholders.
• Collaborate with cross-functional backend teams and the DCR team to configure new eligible SKUs and resolve system technical bugs.

Onboarding Specialist - Govtech Academy

(2026-01 - 2026-09)

• Led end-to-end onboarding operations for academy cohorts, ensuring seamless participant integration and setup.
• Coordinated with cross-functional IT and administrative teams to streamline account provisioning, document submission, and access permissions.
• Facilitated interactive orientation workshops and delivered training on academy digital tools and program workflows.
• Monitored early engagement metrics to identify operational bottlenecks and optimize the onboarding journey.
• Resolved participant inquiries and technical setup issues promptly, achieving high onboarding satisfaction scores.

Admin Personnel – Recruitment - Bernhard Schulte Shipmanagement - Malate, Manila

(2023-03 - 2025-07)

• Conducted initial applicant screening, document verification, and background character reference checks.
• Managed applicant database entry, maintenance, and synchronization with the PAL Personnel Management System.
• Assisted in candidate evaluation using computer-based testing and standardized selection criteria.
• Maintained organized departmental filing systems and performed executive secretarial duties for the Recruitment Manager.

Bachelor of Science - Computer Engineering - San Sebastian College-Recoletos de Cavite (2021)