Bryan Pinca

Results-driven Team Leader and Professional Freelance Makeup Artist with over 13 years of combined professional experience, including extensive BPO leadership experience in financial accounts and over 15 years of freelance makeup artistry. Proven ability to lead high-performing teams, drive operational excellence, manage customer relationships, and deliver consistently high-quality results. Highly skilled in performance coaching, stakeholder management, customer experience, makeup artistry, color theory, skin-tone matching, hair and makeup styling, and creative direction for bridal, fashion, commercial, brand, and photography projects.

TEAM LEADER at Sutherland Global Services (2026-02 – 2026-08)

• Lead and manage a team supporting financial accounts while ensuring compliance with client and company standards.
• Drive team performance through KPI monitoring, including Quality, CSAT, AHT, and Adherence.
• Conduct daily huddles, calibrations, one-on-one coaching, and performance reviews.
• Partner with Operations Managers and Workforce teams to address performance gaps and staffing requirements.
• Handle escalations and implement action plans to improve customer experience and operational efficiency.
• Promote employee engagement, accountability, and continuous performance improvement.

TEAM LEADER at Alorica Clark (2023-09 – 2025-12)

• Managed teams supporting financial accounts while maintaining quality and customer service standards.
• Improved team performance through structured coaching, feedback, and targeted action plans.
• Monitored attendance, adherence, productivity, and other operational KPIs.
• Led team engagement initiatives to strengthen morale and reduce attrition.
• Collaborated with cross-functional teams to address operational concerns and improve processes.

SME / ACTING TEAM LEADER (ATL) at Inspiro Relia Inc. (2021-11 – 2022-10)

• Provided subject matter expertise and operational support for a financial account.
• Assisted in handling escalations and complex customer concerns.
• Supported agent coaching and development to improve performance metrics.
• Ensured workflow continuity and provided leadership support during management gaps.
• Served as a process resource for agents and helped maintain operational standards.

PROFESSIONAL FREELANCE MAKEUP ARTIST at Freelance / Independent Professional (2011-01 – Present)

• Provide professional hair and makeup services for bridal events, fashion shows, photography, commercial shoots, brand campaigns, special events, and other productions.
• Specialize in color theory, color combination, skin-tone matching, and makeup customization based on individual features, skin type, complexion, and event requirements.
• Create customized makeup looks ranging from natural and classic to editorial, glamorous, pageant, fashion, and high-definition photography makeup.
• Provide professional bridal hair and makeup services, including preparation and styling for brides and wedding participants.
• Collaborate with photographers, models, event organizers, brands, and clients to achieve desired creative concepts and visual outcomes.
• Perform makeup and hair styling suitable for professional photography, commercial productions, fashion events, and brand shoots.
• Maintain strong client relationships through professionalism, attention to detail, adaptability, and personalized service.
• Manage freelance bookings, client consultations, schedules, service requirements, and on-location assignments.
• Continuously develop expertise in beauty trends, makeup techniques, color coordination, and professional styling.

Bachelor's Degree in Elementary Education (2019)