Back/Front Office Support - Yngen Datacom Corp
(2024-11)
- Managed end-to-end international travel bookings, itinerary modifications, and customer support using GDS platforms, ensuring accurate and seamless travel experiences.
- Processed refunds, cancellations, and payment coordination with high accuracy while collaborating with hospitality providers to maintain efficient service delivery and client satisfaction.
Customer Service Guest Specialist - Teleperformance
(2024-05 - 2024-10)
- Managed guest reservation communications via chat and email, delivering proactive support and resolving payment and booking issues to enhance customer satisfaction.
- Coordinated guest relocations during last-minute property cancellations while troubleshooting transaction concerns to ensure seamless customer experiences.
Social Media / Travel Consultant - ATAIN (former IGT Solutions)
(2023-06 - 2024-04)
- Monitored real-time flight disruptions and communicated timely updates to passengers through digital channels, helping improve customer experience and reduce travel-related concerns.
- Managed ticketing, GDS itinerary administration, travel reinstatements, and refund processing efficiently while ensuring accuracy and adherence to customer timelines.
Social Media Content Moderator / Customer Service Representative - Majorel
(2022-06 - 2023-05)
- Identified and reported counterfeit items while resolving product complaints and managing returns and claims processes to maintain marketplace integrity and customer satisfaction.
- Assisted customers by matching products to their preferences, improving overall service experience and customer satisfaction ratings.
Customer Care Representative - Alorica
(2021-11 - 2022-06)
- Assisted members with medication purchases, prescription navigation, and healthcare inquiries while delivering empathetic and customer-focused support.
- Managed provider-member disputes, prior authorization requests, and specialist referral coordination to improve patient support and service efficiency.
