Group Leader - Cognizant Technology Solutions
(2026-01)
- Pioneered an account and lead and develop 21 FTEs across Medical Document Review and Case Review functions.
- Support account stabilization, process optimization, and continuous improvement initiatives.
- Establish operational best practices and governance for a pioneer healthcare back-office program.
Group Leader - Access Healthcare
(2022-06 - 2026-01)
- Led patient scheduling, intake, referrals, and prescription services.
- Led 3 Management Trainees and directed a team of 25+, achieving 98% accuracy in patient registration.
- Awarded Top Group Leader of the Year (2023) for outstanding performance.
- Managed online delivery platform support, ensuring 90%+ customer satisfaction
Group Leader - Sykes Asia
(2021-01 - 2022-06)
- Managed online delivery platform support, ensuring 90%+ customer satisfaction
Group Leader - Transcosmos Asia Pacific Philippines
(2014-09 - 2021-01)
- Provided email and chat support for logistics and delivery-related concerns on an ECommerce platform.
- Assisted customers with order tracking, delivery inquiries, and issue resolution.
- Processed customer requests and maintained detailed records.
Group Leader - Sitel Philippines
(2004-09 - 2014-08)
- Provided advanced telco technical support and customer service.
- Recognized as MSOC Champion (2006) and Most Improved Coach (2006).
Part-Time Remote Virtual Assistant - Keller Williams Realty
(2014 - 2017)
- Assisted with property listing management and data entry.
- Updated MLS and CRM records with property information.
- Conducted online research for real estate leads and market data.
- Managed email correspondence and appointment scheduling.
- Maintained accurate client and property records.
- Provided administrative support for day-to-day real estate operations.
Part-Time English Tutor - 51 Talk | Rare Jobs
(2011 - 2014)
- Conducted one-on-one online English lessons for non-native English speakers. (Chinese and Japanese)
- Assisted students with conversational English, pronunciation, grammar, and vocabulary.
- Prepared lesson materials and learning activities.
- Tracked student progress and provided constructive feedback.
- Maintained a positive and engaging virtual learning environment.
