Technical Support Engineer at HAVAS MEDIA ORTEGA, INC. (2024-11 – 2026-04)
- Monitor IT infrastructure and systems to ensure efficiency and compliance with company IT policies and security standards.
- Enforce IT security protocols such as password policies, MFA, and restricted device usage.
- Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and remote connectivity issues.
- Diagnose and troubleshoot hardware, software, and network connectivity issues; install and maintain laptops, desktops, printers, and peripherals.
- Provide timely technical support to employees onsite and remotely (phone, email, remote connection), including top management
- Maintain accurate inventory records of IT assets (hardware, software), including procurement, deployment, and disposal of obsolete equipment.
- Create accurate reports and track computers being returned and deployed to users.
- Manage user accounts and access rights, including onboarding (laptop setup, account creation, email configuration), offboarding (device recovery, account termination), and joiner/mover/leaver processes in coordination with HR.
- Perform user account administration including Active Directory password resets.
- Conduct user orientation on proper IT asset usage, data handling, and cybersecurity awareness.
- Train and guide end users on basic IT operations, organizational software, and company IT policies.
- Prepare and maintain conference room equipment (audio/visual devices) to ensure efficient meetings and events.
- Create and update documentation, user guides, and technical manuals for common IT procedures and issues.
- Submit reports to the IT Manager regarding system irregularities and technical concerns.
I.T Support at NEW ZEALAND CREAMERY, INC. (2017-10 – 2024-08)
- Provide timely technical support and troubleshooting for all IT-related issues to ensure uninterrupted office operations.
- Install and configure software, hardware, and peripherals; replace defective parts and maintain company computer systems.
- Plan and assist with IT-related projects, including workstation setup and configuration.
- Deploy, install, and manage PCs, laptops, printers, and other IT equipment.
- Maintain accurate inventory of hardware and software assets; coordinate procurement with vendors and manage disposal of obsolete equipment.
- Administer email systems, manage user accounts and passwords, and train users on new software and access permissions.
- Ensure company data security by implementing backup and recovery plans.
- Provide technical support for remote users via phone, email, and remote connection tools.
- Assist in the setup and maintenance of network equipment (routers, switches, access points).
- Support and maintain meeting room equipment (audio/visual devices) to ensure smooth operations during events.
- Maintain confidentiality of employee and company information across all IT processes.
- Handle vendor portals for customer purchase orders, payment transactions, and other B2B documents.
- Manage and maintain CCTV operations and monitoring systems.
- Monitor company logistics GPS systems daily to ensure operational efficiency.
Technician / Sales at ASIANIC DISTRIBUTORS INC. (2015-05 – 2017-05)
- Deliver exceptional customer service throughout the sales process and post-sales support, ensuring customer satisfaction.
- Provide timely, high-quality IT technical support via phone, in-person, and online channels.
- Maintain and troubleshoot store IT equipment, including PCs, laptops, printers, routers, projectors, and other peripherals.
- Perform first-level troubleshooting and repair of warranty IT products; prepare technical reports for items under repair.
- Install and configure operating systems, software, and hardware upgrades; replace defective parts as needed.
- Assist customers in understanding product specifications and features; recommend products based on requirements to enhance customer experience.
- Prepare technical specifications and sales quotations for potential buyers.
- Conduct product inventory, manage purchase orders, and replenish stock as required.
