Carlo Muyot
I’m a detail-oriented professional with experience in insurance operations, financial services, customer support, and administrative functions, known for accuracy, adaptability, clear communication, and the ability to quickly learn new systems and processes.
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About
Administrative and Operations Support professional with 7+ years of experience across financial services, insurance administration, and BPO environments. Skilled in CRM management, billing support, reporting, documentation, and high-volume data processing while maintaining accurate records and confidential information.
Experienced in supporting global teams with administrative coordination, customer account support, and operational workflows in fast-paced environments. Reliable, detail-oriented, and adaptable to new tools and systems in remote or hybrid work settings.
Experience
Senior Process Executive – Financial Tech Operations Support | Cognizant (Nov 2024–Feb 2026) • Supported investor and shareholder accounts, financial transactions, and account updates while maintaining accurate records, confidentiality, and compliance.
Business
Consultant – Online Video Streaming | Cognizant (Jun 2024–Oct 2024) • Assisted customers through phone, email, and chat, resolved account and technical concerns, and coordinated customer escalations.
Process
Associate – Utilities Account | TCS (May 2023–Mar 2024) • Handled customer accounts, billing, payments, refunds, and service concerns while maintaining accurate records.
Account
Administrator – Commercial Lines Insurance | South Seas Native Treasures, Inc (Aug 2020–Jan 2022) • Processed high-volume commercial insurance transactions, reviewed ACORD applications, managed renewals, issued certificates, and supported policy placement.
Policy Issuance
Clerk – Commercial & Personal Lines Insurance | Pioneer Insurance & Surety Corp. (Jan 2019–Dec 2019) • Provided policy and administrative support, maintained records, processed endorsements and applications, followed up on receivables, and coordinated with clients and insurance teams.
Earlier
Experience – Banking, Financial Services, BPO & Customer Support
Held roles with RCBC Leasing & Finance, Metrobank, BPI, Teletech, and Accenture, gaining experience in financial transactions, customer service, email support, technical assistance, claims processing, data verification, and administrative workflows.
Education
Bachelor of Science in Business Administration, Major in Marketing Management – Polytechnic University of the Philippines, Santa Rosa Campus (2009–2013)
