Carlo Santos

Qualifi Level 3 TEFL-certified educator (The TEFL Academy, RQF) with a passion for delivering engaging, learner-centred English language instruction. Experienced in online communication, community support, and remote collaboration — skills that translate directly into effective virtual and in-person ESL teaching. Adept at adapting instruction to diverse learner needs, fostering inclusive classroom environments, and supporting students from beginner to advanced levels.

Community Support Specialist & Educator at Ragnarok: Divine Armaments (2026-01 – Present)

Independent Contractor

• Delivered real-time written instruction and guidance to a diverse, multilingual gaming community
• Communicated complex rules, policies, and procedures in clear, accessible English for international users
• Facilitated online events and educational announcements to increase community engagement
• Resolved disputes and maintained a respectful, inclusive environment — mirroring classroom management skills
• Coordinated with administrators and teams, demonstrating professional communication in a remote setting

Freelance Video Editor & Discord Support Specialist at Self-Employed (2021-01 – Present)

• Provided real-time written support to users from diverse linguistic and cultural backgrounds
• Simplified technical information and instructions for non-technical audiences — a core ESL teaching skill
• Produced instructional and promotional video content, showcasing ability to create engaging learning materials
• Organised structured community activities, mirroring lesson and event facilitation

Real Estate Agent & Digital Marketing Specialist at RCD Realty Marketing Corporation (2024-01 – 2025-12)

• Communicated effectively with clients from varying backgrounds through presentations and consultations
• Created written and digital content, demonstrating strong command of English for professional use
• Managed social media content, reflecting experience with online audience engagement strategies

Qualifi Level 3 Certificate in Teaching English as a Foreign Language (TEFL) in Teaching English as a Foreign Language – The TEFL Academy (2026-12)