Carmelo Vi
Swimming Instructor & Small Business Owner
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About
A dedicated and versatile professional with over 7 years of experience in swimming instruction, customer service, and small business management. Proven ability to handle client-facing roles with excellent communication, problem-solving, and organizational skills. Adept at managing multiple responsibilities in fast-paced environments, with a technical background in aircraft maintenance technology. Passionate about delivering exceptional service, both in person and online.
Experience
Swimming Instructor - Self-employed / Indiana Aerospace University - Lapu-Lapu City, Philippines
(2017-03)
- Instructed individual and group swimming lessons for all age groups and skill levels, focusing on water safety and technique.
- Developed personalized lesson plans for clients based on their goals and progress.
- Maintained a high client satisfaction rate, resulting in repeat business and referrals.
- Managed scheduling, billing, and other administrative tasks for clients.
- Educated clients on the importance of swimming as both a recreational and life-saving skill.
Customer Service Representative (Part-Time) - MWGaming - MWPlay / Gambling - Remote
(2022-03)
- Provide timely and effective support to users by addressing inquiries, resolving issues, and ensuring a positive gaming experience.
- Troubleshot technical issues related to game performance, accounts, and payments.
- Documented and escalated recurring problems to technical teams for resolution.
- Collaborated with a diverse team to improve customer satisfaction and gameplay experience.
Owner & Operator - EmVi Stickerzone (Formerly Called: Stick-It Cebu) - Lapu-Lapu City, Philippines
(2020-12)
- Manage day-to-day operations of a small business, overseeing customer service, inventory, marketing, and financial transactions.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Implemented strategies that increased customer retention and generated new business.
- Managed business finances, including budgeting, invoicing, and tracking profits/losses.
Education
Bachelor's Degree - Aircraft Maintenance Technology - Indiana Aerospace University (2023)
