Carmelo Vi

A dedicated and versatile professional with over 7 years of experience in swimming instruction, customer service, and small business management. Proven ability to handle client-facing roles with excellent communication, problem-solving, and organizational skills. Adept at managing multiple responsibilities in fast-paced environments, with a technical background in aircraft maintenance technology. Passionate about delivering exceptional service, both in person and online.

Swimming Instructor - Self-employed / Indiana Aerospace University - Lapu-Lapu City, Philippines

(2017-03)

• Instructed individual and group swimming lessons for all age groups and skill levels, focusing on water safety and technique.
• Developed personalized lesson plans for clients based on their goals and progress.
• Maintained a high client satisfaction rate, resulting in repeat business and referrals.
• Managed scheduling, billing, and other administrative tasks for clients.
• Educated clients on the importance of swimming as both a recreational and life-saving skill.

Customer Service Representative (Part-Time) - MWGaming - MWPlay / Gambling - Remote

(2022-03)

• Provide timely and effective support to users by addressing inquiries, resolving issues, and ensuring a positive gaming experience.
• Troubleshot technical issues related to game performance, accounts, and payments.
• Documented and escalated recurring problems to technical teams for resolution.
• Collaborated with a diverse team to improve customer satisfaction and gameplay experience.

Owner & Operator - EmVi Stickerzone (Formerly Called: Stick-It Cebu) - Lapu-Lapu City, Philippines

(2020-12)

• Manage day-to-day operations of a small business, overseeing customer service, inventory, marketing, and financial transactions.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Implemented strategies that increased customer retention and generated new business.
• Managed business finances, including budgeting, invoicing, and tracking profits/losses.

Bachelor's Degree - Aircraft Maintenance Technology - Indiana Aerospace University (2023)