Caryl Barrio

Results-oriented Operations Team Leader with a proven track record of managing complex B2B portfolios and high-volume KYC workflows. Expert in driving 100% team attendance and peak productivity through data-driven coaching and strategic resource allocation. Adept at navigating high-risk compliance environments while maintaining seamless communication with stakeholders and international clients.

Operations Team Leader - ABSI - Quezon City, Metro Manila, Philippines

(2023-04)

• Operational Excellence: Directed daily workflows for a 15-20-person team, ensuring 100% completion of production targets and strict adherence to project deadlines.
• Strategic Workforce Management: Optimized staffing levels and coordinated schedules to maintain a consistent 100% daily attendance record.
• Performance Coaching: Elevated team productivity and quality through structured huddles, targeted coaching sessions, and regular performance evaluations.
• Stakeholder Liaison: Partnered directly with the Operations Manager, QAs, and Workforce teams to report on KPIs and align team performance with organizational goals.
• Client Relations: Acted as the primary point of contact for clients, managing urgent operational requirements and providing real-time solutions to complex needs.
• Compliance & Risk Mitigation: Enforced strict adherence to company standards and regulatory requirements while developing contingency plans to bypass operational bottlenecks.

B2B Kyc Agent /Assistant Team Leader - ABSI - Quezon City

(2017-12 - 2023-04)

• KYC & Compliance: Conducted comprehensive documentation reviews for new and existing B2B accounts, ensuring 100% verification of legal IDs, specimen signatures, and biometric data.
• Risk Mitigation: Maintained high attention to detail in evaluating Know Your Customer (KYC) protocols, specifically identifying and flagging high-risk jurisdictions and PEPs (Politically Exposed Persons).
• Portfolio Management: Managed diverse B2B sectors including Government Units (LGUs), Microfinance, Logistics, and Agencies, ensuring seamless Business-As-Usual (BAU) processing.
• Leadership & Reporting: Spearheaded team productivity by managing real-time trackers, assigning workflows, and delivering hourly/EOD reports on KPIs, attendance, and output.
• Stakeholder Communication: Acted as the primary point of contact for partners and clients via Email and Telegram, resolving complex inquiries and managing ad-hoc escalations.

Business Associate - Cognizant Philippines - Pasig City

(2017-09 - 2017-11)

• Executive Outreach: Executed a high-volume outbound calling campaign to invite high-net-worth shareholders to critical corporate meetings for a major U.S. investment firm.
• Stakeholder Engagement: Maintained a high level of professionalism and composure while communicating complex meeting agendas to diverse stakeholders and investors.
• High-Volume Management: Consistently met daily call targets while ensuring data accuracy and detailed logging of shareholder responses.
• Communication Excellence: Navigated sensitive interactions with patience and clarity, ensuring all participants were fully informed of meeting protocols and requirements.

Document Controller - Red Ribbon Bakeshop Inc. - Quezon City

(2016-03 - 2017-05)

• Certification Support: Orchestrated the systematic sorting, indexing, and retrieval of departmental records essential for achieving HACCP certification.
• Records Management: Managed the end-to-end lifecycle of both physical and digital documentation, ensuring 100% data integrity and ease of access for audits.
• Cross-Functional Collaboration: Partnered with department heads and management to streamline document workflows and ensure all materials met strict regulatory standards.
• Progress Tracking: Actively participated in strategy meetings to monitor documentation timelines, identifying and resolving bottlenecks to keep the certification process on schedule.

Timekeeper - Red Ribbon Bakeshop Inc. - Quezon City

(2015-09 - 2016-03)

• Payroll Processing: Streamlined the end-to-end payroll workflow by consolidating timesheets, overtime authorizations, and leave requests for [Insert Number] employees.
• Data Management: Executed precise manual encoding in Excel and managed system uploads, maintaining 100% data integrity to ensure timely and accurate salary disbursements.
• Attendance Oversight: Monitored real-time attendance trends and managed leave applications to optimize workforce availability and operational continuity.
• Dispute Resolution: Served as the primary point of contact for payroll inquiries, successfully resolving salary discrepancies and tax concerns with a focus on employee satisfaction.

Associate - Computer Technology - The University of Manila (2015-01)