Cathleen Dagsa

Highly motivated, organized and dependable individual successful at managing multiple priorities with a positive attitude and strong background in customer support, equipment maintenance, and remote troubleshooting. Demonstrated ability to collaborate with cross-functional teams to resolve technical issues efficiently. Skilled in managing client relationships, delivering effective solutions under pressure, and adapting to evolving technical specifications.

Solaredge - Technical Support Engineer - NOVASOURCE POWER SERVICES INC. - Muntinlupa City, Philippines

(2024-05)

• Handle inbound and outbound calls and emails, logging all communications using CRM software.
• Provide support in troubleshooting and diagnosis in Solaredge products using product schematics, data stored in knowledge base and monitoring database.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
• Assist in monitoring sites, escalate cases for immediate resolutions, manage follow up cases and send customer's feedback and updates.

Field Service Engineer - BIOSYN HEALTHCARE SYSTEMS INC. - Muntinlupa City, Philippines

(2022-10 - 2023-11)

• Install, upgrade, network and repair of equipment, mainly GE ultrasound.
• Providing technical support and assisting customers by responding to their service requests in a timely and efficient manner, both over the phone and in person.
• Carry out maintenance service on a weekly, monthly, and quarterly basis.

Online ESL Teacher - Japanese - LANCOM SOLUTIONS TRAINING CENTER INC. - Makati City, Philippines

(2020-06 - 2024-11)

• Created course materials and lessons for each student.
• Used ZOOM, Skype and Google Meet for online sessions, MS Office, and Google Drive Office for word processing, spreadsheets, and database management.
• Attended team meetings for trial classes and curriculum integration.

Bachelor of Science - Electronics Engineering - National College of Science and Technology (2019-07 - 2022-08)