Catrina Virata

Adaptable and professional individual with over 2 years of BPO experience, highlighted by a rapid promotion to Team Lead after just 3 months as an agent. Seeking to leverage my proven leadership, communication, and conflict-resolution skills to drive top-tier customer service and team success.

Customer Service Representative - ALORICA

(2024-01 - 2025-01)

• Maintained long-term professional relationships with network of contacts to increase opportunities for clients.
• Delivered exceptional customer service to ensure client satisfaction and repeat business.
• Maintained accurate records of all transactions, client communications, and contracts.

Customer Service Representative / Team Lead - BUWELO

(2025-01 - 2026-01)

• Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency.
• Managed conflict resolution within the team, promoting a positive and productive work environment.
• Led a team of 10+ members, driving project completion within strict deadlines and quality standards.
• Delivered quality service with friendly and professional demeanour.

Bachelor - Computer Science and Accountancy - GUAGUA NATIONAL COLLEGES (2018-01 - 2020-12)