Frontdesk/Scheduler - Central Florida Bone & Joint Institute
(2024-05 - 2026-05)
- Verified patient insurance eligibility and benefits
- Managed front-desk operations, including patients inquiries and answering calls
- Scheduled and coordinated patient appointments efficiently
- Communicated with insurance companies and providers to resolve coverage issues
- Provided professional, patient-focused customer service
Support Ambassador - Airbnb
(2021-11 - 2023-10)
- Managed hotel reservations and handled cancellations and complaints per company policy
- Answered calls professionally to maintain a positive company image
- Communicated with customers to clarify details and follow up on services
Healthcare Customer Support Service - CONCENTRIX
(2021-04 - 2021-10)
- Verified information releases comply with requests, authorizations, company policies and HIPAA regulations
- Resolved provider questions, issues and complaints efficiently to reach mutually beneficial solutions
- Answered provider queries via telephone to provide dental and pharmacy benefits information and soothe concerns
Healthcare CSR - HINDUJA GLOBAL SOLUTIONS
(2018-06 - 2021-02)
- Provided accurate eligibility, benefits, and claims information to providers
- Resolved provider issues through clear communication and step-by-step guidance
- Prioritized tasks effectively to meet deadlines and deliver solutions
- Handled complaints professionally to maintain provider satisfaction
Hairstylist & Assistant Shop Manager - Family Business
(2016-10 - 2018-02)
- Styled hair based on client preferences using advanced scissor techniques
- Processed customer payments using POS, cash registers, and card machines
- Maintained a clean and sanitary salon environment between clients
- Assisted with scheduling, inventory, and basic bookkeeping
- Provided excellent customer service by requesting and applying client feedback
