Customer Service Specialist at Asalus Corporation (Intellicare) (2022-01 – Present)
- Respond to member inquiries via phone, email, or chat regarding benefits, coverage, claims, and eligibility.
- Explain HMO policies, procedures, and healthcare plans in a clear and courteous manner.
- Assist members with provider selection, referrals, and appointment coordination.
- Handle complaints, escalations, and service issues professionally and efficiently.
- Accurately document all customer interactions in the system
- Ensure compliance with healthcare regulations, company policies, and confidentiality standards.
- Meet or exceed service level agreements and customer satisfaction goals
Loans Processing Assistant / Documentation Assistant at P.A Properties Inc. (2021-03 – 2022-01)
- Evaluate the Buyers' folders for completion of documents.
- Contact buyer for Nola Signing, one on one validation and the requirements that needs to be submitted.
- Conduct credit investigation of buyers' employment status thru e-mail.
- Contact buyer for membership verification status findings, crediti investigation findings and for sending of Notice of cancellation.
- Prepare Notice of Cancellation to be send via LBC.
- Prepare documents to be signed by buyers such as Notice of Loan Approval and pre-signed documents from Pag-ibig Fund.
- Assist buyers' inquiries thru phone and walk in under handle accounts.
- Assist buyers for Nola signing and submission of documents.
- Evaluate buyer's documents if they are qualified for their Pag-ibig housing loan application upon submission of documents or thru call evaluation.
- Sign Pag-ibig documents as witness.
- Prepare credit Investigation folder together with Mortgage folder.
- Consolidate the submitted requirements and signed documents of buyer in mortgage folder to be submitted to Pag-ibig hub.
- Perform other loans documentation related work that may be assigned by the Superior.
Hmo Staff at Medical Center Muntinlupa Inc. (2017-07 – 2019-03)
- Provide support to patients with HMO plan enrollment, understanding of benefits, and resolution of billing and claims issues.
- Collaborate with healthcare providers to ensure that patients receive timely and appropriate services.
- Ensure that all HMO-related administrative and billing tasks are completed efficiently and accurately.
- Maintain a professional and positive attitude while working with patients & healthcare providers.
- Performs other tasks that may be assigned from time to time
- Prepare work schedules
Admitting Staff at The Medical City South Luzon (2016-10 – 2017-02)
- Endorses indigent and unaccompanied patient to Credit Section for further evaluation.
- Endorses patient with infectious diseases to EMC and HICC
- Endorses patients who need urgent attention to EMR.
- Explains to relative the procedures and required documents in releasing death certificate
- Informs patient and relative about the status of their requests
- Maintains confidentially of patient information
- Orients patient/relative about reservation and admission guidelines
- Provides necessary information needed by the client
- Remind patient/relative regarding documents needed on the day of admission
- Updates patient/relative via SMS regarding the status of their room reservation
- Escorts patient or arranges for escort to assigned room or ward
- Store patient's valuables to safety deposit box for a minimal fee
- Acknowledges and safe keeps Physician Admitting Order sheet of incoming patients
- Acknowledges room transfer via BIZBOX System
- Assigns room to patients listed at reservation, waiting list and list of room transfer
- Checks and monitors room status
- Checks list of incoming patients
- Checks room transfer request line up
- Ensures accuracy and completeness of Death Certificate
- Ensures accuracy and completeness of Patient Data Sheet
- Ensures completeness of the release of cadaver form
- Secures and encodes room reservation details
- Processes admission within prescribed lead time
- Provides explanation regarding basic hospital rules and regulations
- Sends notice of room transfer to nursing units
- Updates list of requests for room transfer
- Interviews patient/relative to obtain accurate personal and financial information
