Cess Mendoza
Call Center
Talent
Clark Freeport Zone, PampangaMember since June 11, 2026
Communication SkillsActive ListeningTime ManagementPositive AttitudeAdaptabilityPublic SpeakingTeamwork
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Communication SkillsActive ListeningTime ManagementPositive AttitudeAdaptability
About
Motivated and hardworking professional with experience in customer service, sales, and communication. Skilled in handling customers, solving concerns, and working in a fast-paced environment. Strong interpersonal skills, adaptable, and willing to learn new tasks. Seeking an opportunity to work abroad where I can contribute my skills and grow professionally.
Experience
Call Center Rep at Shubert Leads &BPO Services, Inc. (2025-04 – Present)
- Handled inbound and outbound calls related to customer technical concerns
- Assisted customers in troubleshooting and resolving technical issues
- Scheduled and managed appointments for technical support or service visits
- Processed billing adjustments and resolved billing-related concerns accurately and efficienty
Call Center Representative at Veratix PH (2024-10 – 2025-03)
- Assisted customers with inquiries, account concerns, and service requests
- Resolved customer issues efficiently while maintaining professionalism
- Setting an Appointment
- Handled calls in different Accounts
Education
Bachelor Of Science and Business Administration in Human Resource Development Management – Davao Central College (2020-08 – 2026-04)
Skills
Call Center
