Regional Trainer at Breeze Ventures AFSI (Skyro) (2025-08 – Present)
- Design, develop, and deliver engaging training programs on Skyro products, policies, and procedures.
- Ensure training programs are effective, up-to-date, and aligned with business needs.
- Utilize a variety of training methods to cater to different learning styles.
- Conduct training sessions for agents across multiple regions.
- Evaluate the effectiveness of training programs and make adjustments as needed.
- Collaborate with subject matter experts to ensure training content accuracy.
- Stay current on industry trends and best practices in training and development.
- Provide ongoing coaching and mentorship to new agents.
- Maintain detailed training records and reports.
- Other duties and responsibilities that may be assigned from time to time.
E-Commerce Email Support at Inspire Uplift (Part-Time) (2026-03 – 2026-08)
- Respond to emails from customers concerning their online orders in a timely manner
- Escalate delayed and disputable shipping to Fulfillment Team
Remote Outbound Sales Representative at Haulla Ecubelabs (Freelance) (2025-01 – 2025-07)
- Build and maintain a full sales pipeline from prospecting to close in a defined territory through cold-calling
- Work remotely during US business hours (07:00-15:00 in PST)
Training Manager at Foundever (previously Sitel) (2023-01 – 2025-06)
- Spearheaded global initiatives and represented the company from a global standpoint
- Provided on-the-scene training and operational support with ramp implementation in India
- Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance
- Assessed training program effectiveness, manage training budgets, and stay updated on training trends to ensure the organization's training initiatives are aligned with business goals and employee development needs
- Managed design, delivery, and continuous improvement of training programs and ongoing learning opportunities across the organization, in support of the organization's need
- Collaborated with cross functions to understand trends & proactively coordinate modifications to curriculum
- Oversaw the processing of new employees through the hiring process both agents and people leaders
Training Supervisor at Sitel (previously Sykes) (2021-01 – 2022-12)
UK, Australia and New Zealand-based online food delivery company. US-based healthcare insurance provider.
- Handled a team of 8 Trainers while supporting multiple lines of businesses
- Created training schedules for all company departments, tracked and created reports on outcomes of all training and maintained training records for the company
- Identified training needs and assisted in program development for both new hires and tenured agents
- Coordinated implementation of training programs and initiatives to reduce operational cost
- Hosted interactive learning competitions internally, globally, and with the client
Product Trainer (Voice, Email, Chat) at Sykes Asia Inc. (2016-01 – 2020-12)
- New hire training facilitator and operational support, upskilling and refreshers
- Conducted leader and client onboarding
- Spearheaded in multiple initiatives to improve account performance
- Had a critical role in process improvement projects from planning to implementation using DMAIC
- Designed and developed training curriculums and have taken the lead in training evaluation
- Crafted learning materials in visual, audio and video format in various platforms
- Performed TNA and RCA to identify and mitigate gaps in knowledge and skills
Technical Support Rep (Voice) at Sykes Asia Inc. (2015-04 – 2016-01)
Internet service provider (ISP) Canada-based company.
- Support included basic troubleshooting modem, telephone, VOIP and email
- Upskilled to new line of business servicing cable TV
College Faculty Student at Benedicto College (2014-06 – 2015-03)
