Charisma Suñga

Senior Payroll Professional with 17+ years of specialized experience in Philippines, Australia and New Zealand payroll operations, payroll reconciliation, compliance, payroll audits, onboarding, terminations, superannuation, leave administration, and payroll reporting. Proven expertise in managing end-to-end payroll processes, resolving complex payroll issues, and ensuring payroll accuracy in high-volume environments. Recognized for strong stakeholder management, process improvement, and operational excellence.

Management Trainee | Team Support Lead | Payroll Specialist at Genpact Services LLC (2015-08 – 2026-06)

• Managed end-to-end payroll operations for Australian and New Zealand clients.
• Performed payroll reconciliation and validation prior to payroll finalization, ensuring payroll accuracy and compliance.
• Reviewed payroll reports, investigated variances, and resolved discrepancies.
• Processed onboarding, terminations, final pays, leave payments, superannuation, salary adjustments, retro-payments, overpayments, underpayments, and cyclical payroll activities including merit bonuses and annual salary increases.
• Ensure compliance with payroll legislation, company policies, audit requirements, and internal controls.
• Investigate and resolve complex payroll queries from employees, managers, and stakeholders.
• Generate payroll reports and provide analysis to support operational decision-making.
• Support payroll system implementations, transitions, and process improvement initiatives.
• Act as escalation lead for complex payroll and employee lifecycle issues.
• Lead workforce planning, capacity management, and SLA performance activities.
• Coach and mentor payroll associates, SMEs, and future team leaders.

HR Assistant at Sanford Marketing Corporation (2009-06 – 2015-08)

• Supported payroll preparation through accurate processing of attendance, leave, overtime, and employee records.
• Processed payroll-related transactions including leave encashments and merit increases.
• Maintained employee lifecycle records including hires, transfers, and exits.
• Assisted recruitment, onboarding, and employee support activities.

HR Assistant at Supervalue Inc. (2008-03 – 2009-06)

• Validated timekeeping and attendance data used for payroll processing.
• Maintained HR records and ensured data accuracy.
• Supported employee inquiries related to attendance and payroll.

Cashier & Machine Operator at Puregold, Marimart, and Stateline Snack House (2006 – 2007)

Earlier roles demonstrating early career adaptability and attention to detail.

Bachelor of Secondary Education in Mathematics – Philippine Normal University – Isabela Campus (2002 – 2006)