Charlene Cuenca

Committed corporate work skilled in developing positive customer service environments. Meticulous in administration and reporting for smooth, efficient support operations. Multitasks and priorities effectively to achieve tasks within deadlines.

Hardworking

Associate with experience building positive, productive client relationships for increased revenue. Retained product and service knowledge to deliver first-class customer guidance. Collaborated well with wider teams to maintain smooth, efficient business operations.

Expert

Insurance bringing 4 years of expertise. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.

Medical Claims Processor | Claims Documentation | Client Retention Specialist | Supervisor at Eastwest Healthcare, Inc. (2020-01 – Present)

Medical claims processing, documentation management, client retention, and supervisory responsibilities

• Examined claim evidence against company guidelines and procedures to determine suitable outcomes for submitted claims, informing approval or rejection decisions.
• Retrieved claim records to verify policyholder information and coverage before processing claims.
• Identified and resolved customer needs promptly and efficiently.
• Addressed concerns or complaints by working with staff, clients and partners in identifying problems and crafting solutions.
• Developed and managed CRM, email to increase customer loyalty and repeat business.
• Developed and automated end-to-end CRM strategies focusing on retention and win-back of existing customers.

Data Analyst at Yulon Finance Corporation (2019-01 – 2020-12)

Data analysis, company records management, and data entry verification

• Created and maintained company records and used software to review and monitor data.
• Reviewed customer orders and followed specifications relating to data entry.
• Compared source documents to verify accuracy of data.

Computer Studies – Asian Institute of Computer Studies (2018-01 – 2019-12)

High School Diploma – Ricardo Papa Memorial High School (2014-01 – 2015-12)

Elementary Diploma – R.P Cruz Elementary School (2010-01 – 2011-12)