Charlene Pagas

To leverage my academic background in Human Resources and BPO experience to secure an HR Assistant role, driving employee engagement and organizational success.

TECHNICAL SUPPORT / CUSTOMER REP (BPO) - Concentrix Shaw WCC

(2024-09)

Financial account

• Helping customer with their software account, bank issue , etc.
• Sales / Pitching Products

ESL TEACHING - 51 TALK ESL TEACHING - Office base

(2024-02 - 2024-05)

• Teaching Chinese Learners

PHILHEALTH OFFICE CLERK (INTERNSHIP STUDENT) - Roxas Memorial Provincial Hospital

(2024-02 - 2024-05)

• Encode and print patients CF4 and CF3 informations, calculate insurance discounts, etc.

CUSTOMER SERVICE REPRESENTATIVE (BPO) - Sequential Technology International Eastwood QC

(2021-12 - 2022-04)

Healthcare account

• Answering customer inquiry and calls
• Monitoring customers healthcare membership accounts

Bachelor of Science in Business Administration - Major in HR - Capiz State University (2020 - 2024)

Senior High School - Humanity in Social Science - Arellano University Plaridel Campus (2018 - 2019)

Senior High School - Pontevedra National High School (2019 - 2020)

Junior High School - Isaac Lopez Integrated School (2014 - 2018)

Elementary - Isaac Lopez Integrated School (2008 - 2014)