Charles Ivan Mendoza

SAP Basis Administrator with 8+ years of experience in providing system support and administration of SAP environments. Experience in configuring and troubleshooting SAP Systems and upgrading Non-SAP Systems.

Senior Software Engineer - Accenture

(2021-04)

Project 3 – Application and Cloud Support Senior Analyst - SAP Basis Administrator

• Delivered 24/7 SAP Basis support and daily administration across multi-landscape environments (DEV, QA, PROD).
• Performed system health checks, diagnosed performance issues, and resolved incidents across SAP application layers and database servers.
• Administer user accounts, roles, authorizations, and system access.
• Executed month-end processing, scheduled job monitoring, and routine maintenance activities.
• Implemented SAP Notes using SNOTE and supported kernel upgrade.
• Monitored database alerts and coordinated with DBAs for timely issue resolution.
• Involved in system refresh activities, including pre-refresh and post-refresh validations.
• Configured SAP systems, technical parameters, and system connectivity.
• Supported upgrades and maintenance of non-SAP systems as required.
• Managed the SAP transport system.

Senior Software Engineer - Project 2 - Accenture

(2021-04)

Application and Cloud Support Senior Analyst - SAP BTP Administrator

• Ensured platform stability by managing SAP BTP environments, subaccounts, and security configurations.
• Processed deployment requests and configured pipelines in Azure DevOps.
• Monitored memory utilization for Production and Non-Production BTP environments.
• Performed daily housekeeping tasks for the Development environment.
• Managed user role provisioning and access governance.

Senior Software Engineer - Project 2 - Accenture

(2021-04)

SAP HANA Database Administrator

• Processed deployment requests and executed development-to-production transports.
• Modified database parameters, tables, and configurations based on requirements.
• Extracted logs, tables, and system data for analysis across Prod and Non-Prod environments.
• Performed root cause analysis and defect fixing for SAP HANA database issues.

Senior Software Engineer - Project 1 - Accenture

(2021-04)

Technical Landscape Planner

• Managed usage control and scheduling of SAP Non-Production environments.
• Coordinated with Technical Teams to resolve issues affecting landscape stability.
• Prepared documentation and facilitated regular Environment Status Meetings.
• Developed SAP Non-Prod Refresh Plans and executed pre-refresh and post-refresh validations.
• Led issue resolution during refresh activities and coordinated follow-up with technical stakeholders.
• Managed SAP Transport Management processes for all non-prod systems.

Technology Specialist - San Miguel Information Technology Systems, Inc. (SMITS Inc.)

(2018-01 - 2021-04)

SAP Basis Administrator

• Lead SAP Technical Support team, providing 24/7 monitoring and first-line resolution across all SAP landscapes (DEV, QA, PROD) and supporting non-SAP servers.
• Performed daily system health checks, server monitoring, backup validation, and proactive issue detection for SAP and Non-SAP environments.
• Managed SAP database operations including online/offline backups, BR Tools administration, restoration activities, and cloning of backups and archive logs for DR testing.
• Administer user accounts, roles, and authorizations, handle SAP OSS connections, Developer Keys.
• Managed the SAP transport system.
• Execute month-end processing activities, scheduled jobs management, and maintenance routines across DEV, QA, and PROD systems.
• Configured and troubleshoot SAP printers, ensuring stable connectivity and print workflow reliability.
• Conduct SAP Kernel upgrades, SAP Notes implementation, and assist in technical patching activities.
• Prepare technical activity checklists, SOPs, and process guidelines to streamline operational tasks and improve team efficiency.
• Generate and analyze Daily Backup Reports and Early Watch Reports, providing performance insights and recommendations.
• Oversee monthly server maintenance and coordinate system housekeeping activities to ensure optimal system performance and availability.

Bachelor of Science - Information and Communications Technology - SAN BEDA COLLEGE, Mendiola, Manila (2016-04)